Welcome
Last updated
Last updated
The Infraon Infinity API enables external applications and web services to interact with Infraon Infinity operations. This API offers a convenient way to submit requests directly into Infraon Infinity without needing to log into the application, streamlining the process of creating and managing configurations and features.
This document defines the REST API for modules.
REST API uses the basic User ID and Password authentication. The username and password must be available in the Infraon setup.
Authorization: Token
REST API expects the input payload in the form of JSON.
content-type: application/json
Unlock powerful capabilities and streamline IT operations with the Infraon Infinity API. Here's what you can achieve:
🛠️ Automate Incident Management Programmatically create, update, and track incidents without logging into the UI.
🎟️ Manage Service Requests Effortlessly Submit and modify service requests, assign responsibilities, and handle request statuses directly through API calls.
📂 Upload and Retrieve Attachments Attach files to incidents and requests and fetch associated documents securely.
🔐 Implement Secure Authentication Authenticate using API keys or tokens to ensure safe, authorized access to your organization's data.
🔍 Query and Filter Data Retrieve incident or request records with advanced filters—like status, date range, or priority—for seamless dashboard integration.
🧩 Integrate with Third-Party Tools Connect Infraon Infinity with other ITSM systems, automation platforms, or internal tools to enable end-to-end workflows.
📈 Build Custom Dashboards or Reports Use the API to extract actionable data and build tailored analytics for better visibility and decision-making.
And more......
The purpose of this API documentation is to provide comprehensive guidelines for developers and integrators to interact. It outlines the API endpoints, request and response formats, authentication mechanisms, and sample payloads.
