Problem

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

200

No response body

No content

get

/ux/sd/problem/conversation/

GET /ux/sd/problem/conversation/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200

No response body

No content

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

201

No response body

post

/ux/sd/problem/conversation/

POST /ux/sd/problem/conversation/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

201

No response body

No content

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200

No response body

No content

get

/ux/sd/problem/conversation/{id}/

GET /ux/sd/problem/conversation/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200

No response body

No content

put

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200

No response body

No content

put

/ux/sd/problem/conversation/{id}/

PUT /ux/sd/problem/conversation/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200

No response body

No content

delete

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

204

No response body

delete

/ux/sd/problem/conversation/{id}/

DELETE /ux/sd/problem/conversation/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

204

No response body

No content

Gets a list of Problems

get

This endpoint is used to fetch all the Problems in the current organization

Authorizations

AuthorizationstringRequired

Query parameters

items_per_pageintegerRequired

Items Per Page

pageintegerRequired

Page Number

reversebooleanOptional

Sorting Order

sortstringOptional

Sorting Key

Responses

200Success

application/json

get

/ux/sd/problem/problem/

GET /ux/sd/problem/problem/?items_per_page=1&page=1 HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

[
  {
    "problem_id": "text",
    "display_id": "text",
    "is_merge_problem": true,
    "is_archive": true,
    "unread_mail": true,
    "requester": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "config": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "reporter_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "basic_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "reference": [
      {
        "keys": "text",
        "values": "text",
        "queryparam": true
      }
    ],
    "source_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "template_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "impacted_asset": [
      {
        "keys": "text",
        "values": "text",
        "queryparam": true
      }
    ],
    "close_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "current_watcher": [],
    "current_assignment_info": {
      "keys": "text",
      "values": "text",
      "queryparam": true
    },
    "custom_field": [
      {
        "keys": "text",
        "values": "text",
        "queryparam": true
      }
    ],
    "tag": [],
    "kb": [],
    "custom_field_data": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    },
    "creation_time": "2026-01-22T13:55:57.874Z",
    "created_by_id": "text",
    "last_update_time": "2026-01-22T13:55:57.874Z",
    "updated_by_id": "text",
    "due_date": "2026-01-22",
    "location": {
      "ANY_ADDITIONAL_PROPERTY": "anything"
    }
  }
]

Creates a new problem

post

This endpoint is used to save a new problem for the current organization

Authorizations

AuthorizationstringRequired

Body

Other propertiesanyOptional

Responses

201

No response body

post

/ux/sd/problem/problem/

POST /ux/sd/problem/problem/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 966

{
  "summary": "VPN Issue",
  "description": "",
  "catalogue": "",
  "impact_service": "",
  "impact_service_name": "service1",
  "service_classification": "",
  "service_classification_name": "",
  "state": "Open",
  "state_id": 1,
  "status": "New",
  "status_id": 1,
  "urgency_id": 3,
  "urgency": "Low",
  "priority_id": 5,
  "priority": "Very Low",
  "impact": "Department",
  "impact_id": 3,
  "problem_source": {
    "id": 1,
    "name": "Web"
  },
  "resolution_type": "",
  "is_first_call": "",
  "external_problem_number": "",
  "problem_type": {
    "id": 1,
    "name": "Problem",
    "prefix": "PROB"
  },
  "requester_id": "",
  "requester_name": "Test req",
  "requester_email": "[email protected]",
  "requester_phone": "7778889999",
  "reporter_name": "",
  "reporter_email": "",
  "reporter_phone": "",
  "watcher": "",
  "hold_config": {},
  "support_group": "",
  "assignee": "",
  "escalation": {},
  "tag": [],
  "assets": [],
  "config": {},
  "reference": {},
  "template_info": {},
  "closure_info": {},
  "approval_config": {},
  "custom_field": [
    {}
  ],
  "attachment": {},
  "api_link": {},
  "lock_config": {},
  "field_service_config": {},
  "closure_note": ""
}

201

No response body

No content

Gets a problem with the given id

get

This endpoint is used to fetch a problem details in the current organization

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/{id}/

GET /ux/sd/problem/problem/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Edits the problem with given id

put

This endpoint is used to edit an existing problem for the current organization

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

put

/ux/sd/problem/problem/{id}/

PUT /ux/sd/problem/problem/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Deletes the problem with given id

delete

This endpoint is used to delete an existing problem for the current organization

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

204

No response body

delete

/ux/sd/problem/problem/{id}/

DELETE /ux/sd/problem/problem/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

204

No response body

No content

Add attachments for the selected problem.

post

This endpoint is used to add new attachments.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/add-attachment/

POST /ux/sd/problem/problem/add-attachment/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Gets attachments for the selected problem.

get

This endpoint is used to fetch the attachments.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/attachment/

GET /ux/sd/problem/problem/attachment/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/delete-problem-task/{id}/

POST /ux/sd/problem/problem/delete-problem-task/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/delete_problem/

POST /ux/sd/problem/problem/delete_problem/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Gets history for the selected problem.

get

This endpoint is used to fetch the history.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/history/

GET /ux/sd/problem/problem/history/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/options/

GET /ux/sd/problem/problem/options/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/problem-data/{id}/

GET /ux/sd/problem/problem/problem-data/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/problem-task-list/{id}/

GET /ux/sd/problem/problem/problem-task-list/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/problem-task/{id}/

GET /ux/sd/problem/problem/problem-task/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Get rich text data

get

This endpoint is used to get the rich text data.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/process-rich-text/

GET /ux/sd/problem/problem/process-rich-text/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/relation/

POST /ux/sd/problem/problem/relation/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/requester_search/

GET /ux/sd/problem/problem/requester_search/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Path parameters

idstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/root_cause_draft/{id}/

GET /ux/sd/problem/problem/root_cause_draft/{id}/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/save-problem-task/

POST /ux/sd/problem/problem/save-problem-task/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

Save rich text data

post

This endpoint is used to save the rich text data.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/save-rich-text/

POST /ux/sd/problem/problem/save-rich-text/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/save_problem_cause/

POST /ux/sd/problem/problem/save_problem_cause/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/top_filter/

GET /ux/sd/problem/problem/top_filter/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

post

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Body

Serializer for Documents.

Recognized primitve fields:

* ``StringField``
* ``URLField``
* ``EmailField``
* ``IntField``
* ``LongField``
* ``FloatField``
* ``DecimalField``
* ``BooleanField``
* ``DateTimeField``
* ``ComplexDateTimeField``
* ``ObjectIdField``
* ``SequenceField`` (assumes it has integer counter)
* ``UUIDField``
* ``GeoPointField``
* ``GeoJsonBaseField`` (all those fields)
* ``DateField``

Compound fields: ListField and DictField are mapped to corresponding DRF fields, with respect to nested field specification.

The ReferenceField is handled like ForeignKey in DRF: there nested serializer autogenerated if serializer depth greater then 0, otherwise it's handled by it's own (results as str(id)).

For EmbeddedDocumentField also nested serializer autogenerated for non-zero depth, otherwise it is skipped. TODO: THIS IS PROBABLY WRONG AND SHOULD BE FIXED.

Generic fields GenericReferenceField and GenericEmbeddedDocumentField are handled by their own with corresponding serializer fields.

Not well supported or untested:

``FileField``
``ImageField``
``BinaryField``

All other fields are mapped to DocumentField and probably will work wrong.

problem_idstring · max: 25Required

display_idstring · max: 50Optional

is_merge_problembooleanOptional

is_archivebooleanOptional

unread_mailbooleanOptional

creation_timestring · date-timeOptional

created_by_idstring · max: 225Optional

last_update_timestring · date-timeOptional

updated_by_idstring · max: 225Optional

due_datestring · date | nullableOptional

Responses

200Success

application/json

post

/ux/sd/problem/problem/workflow_options_map/

POST /ux/sd/problem/problem/workflow_options_map/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 1127

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

get

API endpoint that allows Problem to be viewed or edited.

Authorizations

AuthorizationstringRequired

Responses

200Success

application/json

get

/ux/sd/problem/problem/workflow_status/

GET /ux/sd/problem/problem/workflow_status/ HTTP/1.1
Host: 
Authorization: YOUR_API_KEY
Accept: */*

200Success

{
  "problem_id": "text",
  "display_id": "text",
  "is_merge_problem": true,
  "is_archive": true,
  "unread_mail": true,
  "requester": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "config": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reporter_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "basic_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "reference": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "source_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "template_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "impacted_asset": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "close_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "current_watcher": [],
  "current_assignment_info": {
    "keys": "text",
    "values": "text",
    "queryparam": true
  },
  "custom_field": [
    {
      "keys": "text",
      "values": "text",
      "queryparam": true
    }
  ],
  "tag": [],
  "kb": [],
  "custom_field_data": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  },
  "creation_time": "2026-01-22T13:55:57.874Z",
  "created_by_id": "text",
  "last_update_time": "2026-01-22T13:55:57.874Z",
  "updated_by_id": "text",
  "due_date": "2026-01-22",
  "location": {
    "ANY_ADDITIONAL_PROPERTY": "anything"
  }
}

PreviousIncident NextRelease

Last updated 9 months ago

hashtagGets a list of Problems

hashtagCreates a new problem

hashtagGets a problem with the given id

hashtagEdits the problem with given id

hashtagDeletes the problem with given id

hashtagAdd attachments for the selected problem.

hashtagGets attachments for the selected problem.

hashtagGets history for the selected problem.

hashtagGet rich text data

hashtagSave rich text data

Gets a list of Problems

Creates a new problem

Gets a problem with the given id

Edits the problem with given id

Deletes the problem with given id

Add attachments for the selected problem.

Gets attachments for the selected problem.

Gets history for the selected problem.

Get rich text data

Save rich text data