Add a Dashboard
Instructions to 'Add Dashboard'
To add a new dashboard:
Navigate to the Dashboard module.
Expand the left panel by clicking the right arrow key.
Click the plus (+) icon to create a new dashboard.
Provide a name (this name will represent and help identify the dashboard) for the dashboard and click Create.
Once created, the next step is configuring Widgets, which dynamically display data from various modules in graphical or tabular formats.
Widget
Infraon widgets are pre-built components designed to pull key insights from your infrastructure, ITSM modules, and network data, and display them in clear, interactive formats such as:
Chart Type
Description / Example
Data Panel
Displays high-level KPIs or summary metrics in a compact panel format.
Example: Total Tickets Today, Total Active Assets.
Data Table
Presents detailed data in a structured table with sorting, filtering, and drill-down options.
Example: Asset Location Drilldown Table.
Line Chart
Visualizes trends over time with a line graph. Ideal for SLA breaches or request resolution trends.
Bar Chart
Shows comparative metrics in horizontal/vertical bar form.
Example: Tickets by Priority, License Usage.
Area Chart
Highlights cumulative growth or changes over time with shaded areas.
Example: Static Trend of Tickets.
Gauge Chart
Displays progress against a target or threshold (like a speedometer).
Example: SLA Compliance Rate.
Sunburst Chart
Provides hierarchical data in concentric circles for drill-down insights.
Example: Business Service Summary.
Widgets are grouped into multiple categories, such as Assets, Statistics, Events, Views, ITSM, Contract Management, IMACD, Purchase Orders, NCCM, System, Log Management, and IPAM, ensuring complete coverage across IT operations and business service management.
Assets
The Assets category provides insights into IT and Fixed Assets, including inventory distribution, purchases, license usage, consumables, and vendor information. IT teams can track asset lifecycles, utilization, and financial impact.
Widget
View
Asset Summary
Pie Chart, Data Panel, Bar Chart
Resource Count Summary
Pie Chart, Data Panel, Bar Chart
New Purchases
Data Panel
AMC Expiry
Data Panel
Asset Count Panel
Data Panel
License Usage
Bar Chart, Data Table
True-up Cost
Data Panel
Top Publishers
Bar Chart, Data Table
Consumable Summary
Data Panel
Location-Wise Asset Summary
Bar Chart, Data Table
Agent Status
Data Panel
Asset Location Drilldown Table
Data Table
Asset Location Drilldown Summary
Data Panel
Asset Aging Summary
Bar Chart, Data Panel
Statistics
The Statistics category helps monitor performance metrics, availability, trends, and resource utilization. It is crucial for proactive oversight and SLA reporting.
Widget
View
Stat Summary
Pie Chart, Data Table, Bar Chart
Multistat Summary
Pie Chart, Data Table, Bar Chart
Static Trend
Area Chart, Data Table, Bar Chart
Resource Trend
Line Chart
Resource Status Panel
Data Panel
Statistic Panel
Data Panel, Gauge Chart
Node Status Panel
Data Panel
Link Status Panel
Data Panel
Node Availability Summary
Data Table
Critical Device Summary
Data Panel
Branch Availability Summary
Data Table
Service Provider Index
Data Panel
ISP Link Availability Summary
Data Table
Device Type Availability Summary
Data Table
Network Performance Index
Data Panel
Node Summary
Data Panel
Link Summary
Data Panel
Wireless Controller
Data Panel
Events
The Events category provides a breakdown of all system events and alarms, helping teams prioritize incidents by severity and track event history over time.
Widget
View
Event Summary
Bar Chart, Pie Chart, Line Chart, Data Panel, Data Table
Event Count
Data Panel
Event Trend
Bar Chart, Line Chart, Pie Chart, Area Chart
Aging Summary
Data Table
Node Aging Summary
Data Table
Link Aging Summary
Data Table
Event Aging
Data Panel
Branch Summary
Data Panel
Branch Details
Data Panel
Branch Availability
Data Panel
Views
The Views category provides device-level status and network visualizations, enabling topology-based monitoring and drill-downs.
Widget
View
Text/URL Panel
Data Panel
Network Diagram
Data Panel
Topology View
Data Panel
Geo Map Drilldown Summary
Data Panel
Device Status
Data Panel
Business Service View
Data Panel
Business Service Summary
Data Table, Sunburst Chart
ITSM
The ITSM category consolidates ticketing, request, change, release, and problem metrics in one location. It allows support teams to track SLA compliance, workload, and turnaround times.
Widget
View
Ticket Summary
Pie Chart, Bar Chart, Data Panel, Data Table
Total Ticket Count
Data Panel
Count Summary
Data Table
Count Summary Timebar
Data Table
Ticket Created Vs Resolved
Line Chart, Bar Chart, Area Chart, Pie Chart
Request Summary
Pie Chart, Data Table, Bar Chart, Data Panel
Request Count
Data Panel
Request Created Vs Resolved
Pie Chart, Bar Chart, Area Chart, Line Chart
Problem Summary
Pie Chart, Bar Chart, Area Chart, Line Chart
Problem Count
Data Panel
Problem Created Vs Resolved
Pie Chart, Bar Chart, Area Chart, Line Chart
Change Summary
Pie Chart, Bar Chart, Data Panel, Data Table
Change Count
Data Panel
Change Created Vs Closed
Pie Chart, Bar Chart, Area Chart, Line Chart
Ticket SLA Compliance by Templates
Data Table
Requester Summary
Data Table
Assignee Summary
Data Table
My Activity
Data Table
Ticket Response Time Count
Data Panel, Data Table
Release Summary
Pie Chart, Bar Chart, Data Panel, Data Table
Release Count
Data Panel
Release Created Vs Closed
Pie Chart, Bar Chart, Area Chart, Line Chart
Ticket Aging
Data Panel
Ticket Aging Summary
Line Chart, Data Panel
Client Summary
Data Table
Request SLA Compliance by Templates
Data Table
Request Response Time Count
Data Panel, Data Table
ITSM Work Tracker
Data Table
In SLA – Out SLA Tickets
Bar Chart
Average Turnaround Time – Tickets
Bar Chart
Ticket Aging Summary Timebar
Data Panel
Ticket SLA Aging Summary
Data Panel
AI Token Consumption Count
Displays the total tokens consumed by different AI-powered features in the application. Each time features like bots, service classification, rephrasing, or knowledge base (KB) creation are used, tokens are consumed and reflected here.
Bots – AI bots that assist in real-time problem-solving for departments like IT, HR, Finance, or are custom-built for specific needs.
Service Classification – Auto-classifies tickets when emails are received via IMAP based on configured services.
Rephrase – Refines notes, replies, or emails added in tickets, requests, or other modules.
KB Creation – Converts closed tickets into AI-enhanced knowledge base articles for easy reuse.
View: Data Panel
User Attendance Widget
Data Panel
Contract Management
The Contract Management category enables organizations to track vendor/manufacturer contracts, including their types and status, for compliance and renewal purposes.
Widget
View
Contract Summary
Data Panel
Contract Count Panel
Data Panel
IMACD
The IMACD category captures Install, Move, Add, Change, and Dispose activities, providing visibility into asset and service lifecycle changes.
Widget
View
IMACD Summary
Pie Chart, Bar Chart, Data Panel, Data Table
IMACD Count
Data Panel
Purchase Order
The Purchase Order category tracks all purchase orders, providing summaries of order counts and detailed records.
Widget
View
PO Summary
Data Table
PO Count
Data Panel
NCCM
The NCCM category provides insights into configuration backups, baseline comparisons, vulnerabilities, and policy compliance for network devices.
Widget
View
Backup Success
Data Panel
Backup Failed
Data Panel
Recent Downloads
Data Table
Baseline Vs Running
Data Panel
Baseline Vs Startup
Data Panel
Previous Vs Running
Data Panel
Previous Vs Startup
Data Panel
Startup Vs Running
Data Panel
Vendor Summary
Data Panel
Download Summary
Pie Chart, Data Table
Vulnerable Nodes
Data Panel
Top Vulnerable Nodes
Data Panel
Recent Authorized Changes
Data Panel
Recent Unauthorized Changes
Data Panel
Unauthorized Change Count
Data Panel
Policy Alarms
Pie Chart, Bar Chart, Line Chart, Data Panel, Data Table
Policy Failed Nodes
Data Panel
Policy Not Associated
Data Panel
Policy Violated Nodes Summary
Data Table
Policy Status Summary
Data Table
System
The System category monitors platform/system health for proactive troubleshooting.
Widget
View
System Health Summary
Data Panel
Log Management
The Log Management category provides an overview of collected logs, counts, and summaries for better monitoring and auditing.
Widget
View
Log Count Panel
Data Panel
Log Tables
Data Panel
Log Summary Table
Data Panel
Log Count Summary
Pie Chart, Bar Chart, Data Table
IPAM
The IPAM category focuses on IP address and subnet utilization, ensuring optimized network capacity planning.
Widget
View
Subnet Usage
Data Panel
Subnet Usage Summary
Data Panel
IPAM Summary Widget
Data Panel
Select the widget you want to configure, then set up its parameters.
While each widget serves a predefined purpose (e.g., asset tracking, ticket monitoring, event summaries), they can be fully customized by applying filters, selecting specific time ranges, or adjusting visual elements such as color schemes.
Configuration Details | Add Dashboard
The Configuration tab allows you to define how a widget should display information. Different configuration fields will appear depending on the widget category and chart type selected. The table below combines all available fields across different widget types for reference.
Label
Action
Description / Example
Title*
Enter text
A mandatory field is needed to provide a unique name for the widget.
Example: Asset Summary, Ticket Trend.
Group By*
Dropdown
Choose how data is grouped (e.g., Device Type, Day, Assignee, Requester). Determines the primary categorization for the widget.
Type*
Dropdown
Select the data type or event type relevant to the widget.
Example: Active Events, Closed Tickets.
Top*
Dropdown
Define how many top results to display.
Example: Top 10 Assets by Value.
Drill-Down (Add Level)
Add additional field levels
Let's users add hierarchical drill-downs for deeper analysis.
Example: Group by Device Type → Location → Vendor.
Timescale*
Dropdown
Select the time range for data visualization.
Options: Last Hour, Current Day, Current Week, Current Month, etc.
Auto Reload*
Dropdown
Set automatic refresh intervals for the widget.
Example: 5 mins, 15 mins, 30 mins, 1 hour, etc.
Chart Type
Icon selector
Choose the display format. The available types are Panel View, Data Table, Line Chart, Bar Chart, Area Chart, Gauge Chart, Sunburst Chart, and Pie Chart.
Cross Launch URL
Input field
Provide a URL that can be cross-linked for detailed analysis or drill-through.
Example: Linking a Ticket Summary widget to the Ticket Management module.
Color Palette
Selector
Choose a predefined color scheme for graphs and charts. Helpful in aligning with brand or theme.
Show All
Toggle (On/Off)
Option to display all available results instead of a limited set.
Example: Show all services in Business Service Summary.
Filter Details | Add Dashboard
The Filter tab allows you to refine and narrow widget data by applying specific filters. Instead of displaying all available information, you can limit the results to focus on relevant data points (e.g., filtering tickets by priority or assets by tags).
Label
Action
Description / Example
Ticket Tags
Select from the dropdown or search.
Filter tickets based on associated tags for better categorization.
Example: SLA Breach, Customer Escalation, etc.
Asset Tags
Select from the dropdown or search.
Filter assets by pre-defined tags.
Example: Critical Devices, Production Servers, etc.
Resource Tags
Select from the dropdown or search.
Filter resources (users, services, or configurations) by tags.
Example: Cloud Resource, Database Server, API Service, etc.
Assignee
Select from the dropdown
Restrict (ticket, etc.) data to a particular assignee. Helpful in tracking workload distribution.
Custom Filters
Add field-value pair
Filters are visible based on selected preferences. Different filters are available on the Infraon platform, which can be applied to a widget to filter data displayed in the Dashboard.
Here is the list of custom filters depending on the field :
Asset ID
IP Address
Device Type
Asset Type
IT Asset Status
Fixed Asset Status
Group By
Location Name
Installed Location
Organization Name
Is Active
Designation
Floor
Building
SAP ID
Location
OLD Associated Assets
Colour
Service Catalogue
Organization Name
Department
Team
And more.
Field
Select field type
Choose the attribute to filter on.
Example: Location, Department, Priority, etc.
Value
Select the corresponding value
Define the actual filter criteria.
Example: Critical, High, Medium, Low.
Add Filter
Click to add a new row.
Add multiple filters for complex queries.
Click on Add to finalize your configuration and add the widget to the dashboard.
Edit Dashboard
You can perform the following actions while editing a dashboard:
Edit Dashboard | Add Dashboard
Label
Action
Description / Example
Edit Name
Click the pencil icon beside the dashboard name.
Rename the dashboard as per your requirement.
Example: “Organization Summary” → “Team SLA Dashboard”.
Add Widget(s)
Click Add Widget(s) on the top bar
Add new widgets using the same configuration and filter process described earlier.
Assignee
Click Assignee on the top bar.
Assign the dashboard to a specific User or a Team. Select from the pop-up list (e.g., Approval Team, Change Team).
Global Filter
Click Global Filter on the top bar
Apply overall filters to the dashboard:
Global Filter: Toggle on/off. Add filters such as Location, Department, and Make to refine dashboard and widget data.
Date Filter: Enable/disable to view data within a selected time range.
Resize Widgets
Click and drag the widget’s edges
Increase or decrease widget size to fit the dashboard layout.
Reposition Widgets
Double-click and drag a widget
Move the widget’s position anywhere on the dashboard canvas.
Click on Submit to save and apply the changes to your dashboard.
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