Business Service

It offers a centralized interface to monitor the health, availability, and performance of components critical to applications or IT services. Instead of observing individual metrics or devices separately, this module provides visibility into how they collectively impact overall service performance.

By grouping related assets, such as application nodes, databases, and APIs, into a single logical unit, teams can visualize dependencies, understand impact areas, and receive timely alerts when service disruptions occur.

• Monitor key business services in real time with automated polling and status indicators

• Visualize upstream and downstream dependencies across service components

• Receive instant alerts and minimize downtime with quick issue identification

• Group multiple services and drill down into specific service nodes for detailed analysis

• Configure dashboards with business service widgets for real-time summaries

• Track service availability and ensure compliance with SLA-based performance metrics

How does it work

• Business Services comprise multiple interconnected resources such as processes, databases, TCP ports, and system metrics.

• Each resource is represented as a node within a visual editor.

• Users can configure process monitoring, disk monitoring, TCP checks, and more, based on available statistics for each node.

• Nodes can be grouped in HA/DR (High Availability/Disaster Recovery) modes using logical conditions (e.g., "anyone should be up", "both must be up").

• Business Service health is evaluated using polling agents' event counts and availability data.

• Failures in one or more components are visually highlighted and reflected in dashboards and alerts.

The Business Service module requires a valid license. Please ensure the appropriate license is purchased and activated to enable configuration and access.

What Do You See on the Screen

On the listing page, you can view all configured services, their status, health percentage, associated events, and timestamps. This page helps you monitor service availability at a glance and take quick action when needed.

You can search and filter services, check their real-time health, and use the action icons to view, edit, put a service into maintenance, or delete a configuration.

Refer to the table below for a breakdown of the fields and actions on this screen.

Business Service | Basic Details

Label	Action	Description / Example
Search	Enter at least three characters in the search bar	Quickly locate a business service by name. Example: LAN Service.
Filter	Click the filter icon next to the search bar	Filter services based on customer, entity, or other available options. Fields: Name. Conditions: in, not in, equal to, not equal to, contains, and not contain.
Add	Click the Add button in the top-right corner	Opens the configuration screen to create a new business service.
Name	Displays the name of the configured business service. Click the name to open and view its detailed configuration.	Displays the name given to the business service. Example: Internet Service.
Status	Indicates whether the service is up or down	Shows a visual indicator: Up (green) or Down (red), based on current polling.
Health	Displays the overall health of the service	A percentage value calculated from component status and event severity. Example: 90.91%.
Events	View the number of active events; click to open a pop-up showing all associated events.	Indicates how many alerts or issues are currently associated with the service. Users can also export the event list as an XLSX file.
Created By	Shows who created the service configuration	Displays the username of the person who added the service. Example: Alex Smith
Modified By	Shows who last updated the service.	Displays the username of the person who most recently modified the service.
Creation Time	Displays when the service was created	Date and time when the business service was initially configured. Example: Feb 19, 2025 09:46 PM.
Last Update Time	Displays the most recent update time	Shows the latest date and time the configuration was edited.
Maintenance	Indicates whether the service is under maintenance	If enabled, alerts for the service are temporarily suppressed.
Action Icons
View	Click to view the configuration created.	Opens the visual layout of the service and displays the real-time status of all components.
Edit	Click to make any changes.	Opens the configuration screen to modify service details or layout.
Maintenance	Click to schedule a maintenance.	Puts the service into maintenance mode, suppressing alerts during planned downtime.
Delete	Click to execute the task	Permanently deletes the selected business service after confirmation.