Know Infraon!
The Self-Service Portal (SSP) is designed for requesters to submit incidents, raise service requests, track changes, view assigned assets, and access the knowledge base. This section provides an overview of the SSP interface and the primary options available on the homepage.
Top Panel Navigation
The top navigation bar provides quick access to all major sections of the Self-Service Portal.
The available tabs include:
Returns to the portal homepage where requesters can browse articles, submit tickets, and view requests.
Displays a consolidated view of requests, ticket status, and other requester-specific insights (if enabled).
Opens the ticket section where users can view or manage their incident tickets.
Opens the service request module to create or track service requests.
Displays all change requests submitted by the requester.
Shows the list of assets assigned to the requester.
Provides access to KB articles for troubleshooting and self-help.
A unified area for chat, bot interactions, channels, and calendar activities.
Additional Options on the Top Panel
Support
Redirects requesters to support resources or help pages.
Quick shortcut to create a new incident ticket from anywhere in the portal.
Notifications
Shows alerts related to ticket updates, approvals, or requests.
Located at the top-right corner. Contains user status, account settings, and logout options.
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