Change
A Change request is raised when a requester needs a modification, upgrade, update, or configuration adjustment in the IT environment. Change requests follow a structured workflow involving review, approval, and implementation by the Change Management Team.
Requesters can track the progress of their submitted changes and communicate through notes, but cannot modify or update any other information.
To understand how a change request works, click here.
Submit a Change
The steps to raise a new change request are available in the Submit a Change section.
What Do You See on the Screen
The Change page displays all change requests raised by the requester, along with their status. The screen is divided into two main sections:
Active Change
Lists all open or in-progress changes. For each change, the requester can view:
Change ID
Status (New, Open, In Progress, etc.)
Created Date & Time
Change Summary
Latest update from requester or system Clicking on a change displays the full details, including communication history, due date, classification, change manager details, and workflow information.
Closed Change
Displays all completed and closed change requests. If none exist, the page shows No 'Closed Change(s)'.
When a requester opens a change request, they can view:
Change Summary
Change Description
Requested by
Change Manager Assigned
State and Status
Priority
Due Date
Complete communication message history
Any attached documents (read-only)
These details help requesters understand the progress and decisions made by the Change Management Team.
Notes
Requesters can add notes to communicate with the support or fulfillment team about the change.
Attachments
If the Change Team or system includes attachments, they will appear under the Attachments section.
Requesters can:
View all attachments
Download the files
Requesters cannot upload new attachments for change requests.
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