Dashboard

Requesters can view activity-based dashboards assigned to them by Administrators or Technicians. Unlike the technician dashboards, which allow users to view organization-wide statistics, requesters can only see dashboards for their own tickets, requests, changes, and assigned assets.

Requesters cannot create, edit, or customize dashboards. They can only view dashboards that have been explicitly shared or assigned to them.

To learn how dashboards are assigned to requesters, click here.

What you see on the screen

When you click the Dashboard tab on the top panel, you will see a list of dashboards assigned to your account. These may include dashboards such as:

• Ticket Summary Dashboard

• Assets Summary Dashboard

• Default Dashboard

Each dashboard name represents a pre-configured layout created and shared by the admin.

Click here to see how dashboards are assigned to requesters.

1. Click Dashboard from the top navigation bar.

2. A list of assigned dashboards appears in the dropdown.

3. Select any dashboard to open and view it.

Once selected, the dashboard loads, displaying widgets that show your activity details.

Widgets

Each dashboard contains multiple widgets. These widgets display data related only to the requester who is logged in.

Examples of requester-visible widgets include:

• IT Assets assigned to you

• Value of assigned assets

• Fixed assets (if applicable)

• New purchases related to your assets

• Asset type summary (Laptop, Desktop, Server, etc.)

• Vendor summary (for assets issued to you)

Requesters can only view data directly related to their own records. They cannot view organization-wide details or data associated with other users.

To learn more about widget types, click here.