Knowledge Base

The Knowledge Base provides requesters with quick access to articles created and published by administrators or support teams. These articles help users find answers to common issues, understand product features, follow troubleshooting steps, and learn best practices without raising a ticket.

Knowledge Base articles are organized into categories, making it easy to browse, search, and explore content. Requesters can also engage with articles by liking, bookmarking, or leaving comments for feedback or clarification.

You can add comments to any Knowledge Base article to share your thoughts, request further explanation, or interact with the support team.

What Do You See on the Screen

The Knowledge Base screen displays all available articles published for requesters. From this screen, you can:

• View the list of Knowledge Base articles created by your administrator

• Browse articles by category using the Categories panel on the right

• Search for any topic using the Search bar

• Open an article to read the full content

Each Knowledge Base tile includes the article title, summary, tags, and engagement statistics.

Actions Icons

Action Icons | Basic Details

Label	Action	Description / Example
Like	Allows you to like an article	Use this when you find an article helpful or relevant
Views	Displays the number of times an article has been viewed	Indicates the popularity or relevance of the article
Comment	Add your comment or feedback	Example: “This helped resolve my email issue. Thank you!”
Bookmark	Save the article to access later	Useful for frequently referenced guides or instructions

When you click on any Knowledge Base entry:

• A detailed article opens.

• You can read full explanations, troubleshooting steps, instructions, or use-case examples

• You can add comments at the bottom of the article

• You can engage using Like, Bookmark, and View options