Assets

The Assets module displays all IT and non-IT assets currently assigned to the requester. This includes devices, hardware, software, and any resource allocated by the organization for work purposes.

Requesters can view complete details for each asset and raise support tickets if they encounter any issues.

To understand how asset allocation and tracking work, refer to the Asset Management section.

What Do You See on the Screen?

The Assets page lists all assigned to the requester.

For each asset, the requester can view:

• Asset Name

• IP Address (if applicable)

• Asset ID / Asset Tag

• Allocation Status

• Deployment Status

• Asset Type Icon (e.g., Desktop, Laptop, Mobile, Server)

Additionally, requesters can raise a ticket directly from this page using the Create Ticket option for that specific asset.

Asset Details

When a requester clicks on an asset, they are taken to the Asset Details page.

They can view:

• Executive Summary

• Other Details

• Hardware Details

• Procurement Properties

Requesters can only view these details; they cannot edit or update asset information.

To explore asset fields and their definitions in detail, refer to the Asset Fields & Properties section.

Raise a Ticket

If a requester faces an issue with a specific asset, they can raise a support ticket directly from the Assets page.

• Use the Create Ticket option next to the asset.

• The ticket auto-captures the selected asset information.

• The requester only needs to provide the issue summary and additional details.

For detailed steps on raising a ticket from an asset, refer to the Submit a Ticket section.