Remote Desktop Protocol
The RDP in the Infraon platform enables administrators and technicians to securely access and manage user systems remotely. It provides flexibility to either request access with user consent or perform unattended sessions for critical operations such as patching, troubleshooting, or configuration changes.
With RDP, IT teams can:
Connect to user devices in real time for support or maintenance.
Schedule access sessions for specific time slots with predefined durations.
Perform unattended (immediate) access when required.
Chat with users during a session and share files.
Record sessions for auditing and compliance purposes.
Access user drives or system files directly without interrupting ongoing work.
Click here for RDP installation steps.
Schedule RDP
The Schedule RDP allows administrators and technicians to plan remote sessions or initiate instant access sessions.
Before scheduling, ensure that the RDP component is installed on the end user’s device. Click here to view the installation guide.
Instructions to schedule RDP
Navigate to the IT Assets page and switch to Card View.
Select the asset for which you want to schedule an RDP session.
Click the More Options (three dots) icon and choose Schedule RDP.
The Schedule Remote Access sidebar opens. Configure the fields as per the table below.
Schedule Remote Access | Field Details
Label
Action
Description / Example
Schedule Instant Session
Toggle (Enable/Disable)
Allows immediate access instead of scheduling for a future date/time. When enabled, only the Expected Duration field is displayed. Default: Disabled.
Session Recording
Toggle (Enable/Disable)
Enables automatic recording of the RDP session. Recorded sessions are stored securely and can be accessed only by authorized users. Default: Disabled.
Unattended Access (not available for Mesh Assistant)
Toggle (Enable/Disable)
Allows sessions to start instantly without requiring user approval. Available only when the Mesh Agent is used. Default: Disabled.
Date
Select from the calendar
Choose the date on which the RDP session should start. Example: 11-09-2025.
Time
Select from the time picker
Define the exact start time of the RDP session. Example: 18:09 (6:09 PM).
Expected Duration
Enter time in minutes.
Set how long the session should remain active. Default: 30 minutes.
Example: 60 minutes.
Cancel Button
Click to cancel scheduling
Closes the Schedule Remote Access window without saving changes.
Schedule Button
Click to confirm scheduling
Confirms the entered details and creates the scheduled session.
Session Schedule Status
After scheduling, session status is indicated with color-coded icons in the Asset Card View:
Orange → Session scheduled, waiting for the scheduled time.
Green → Session is active during the scheduled time.
Red → Session expired; user must reschedule to access again.
Reschedule Session
A session can be rescheduled only while it is in the scheduled state (indicated by the orange icon).
Click on the session icon to open the session details page.
The page will display the scheduled session details, including the start time and duration.
To make changes, click on the Reschedule icon.
Update the date and time fields as required, then save the changes to confirm the new schedule.
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