Remote Desktop Protocol

Terminologies

How does it work?

The RDP module operates through two components — the Mesh Agent and the Mesh Assistant — that determine how remote sessions are handled. Both integrate with the Infraon platform to provide secure remote access options depending on the use case.

Mesh Agent

The Mesh Agent is installed as a background service on the user’s computer and is primarily designed for unattended remote access. Once installed, it runs automatically at startup, allowing administrators to control and manage systems even if no user is logged in.

This makes it particularly useful for managing servers or always-on workstations that require continuous availability.

C:\Program Files\Infraon Corp

is whitelisted in your antivirus settings, as some antivirus software may mistakenly flag the Mesh Agent as a threat.

Mesh Assistant

In contrast, the Mesh Assistant provides a lightweight, user-friendly interface for on-demand support. Unlike the Agent, it does not run as a background service and requires the user to be present to approve each remote session.

This makes it better suited for helpdesk scenarios or temporary troubleshooting, where sessions are initiated with the user’s consent and end once the session is closed.

Step-by-step Flow

User Experience

1. Admin/technician initiates a request for RDP access.

2. Depending on the setup:

   • Assistant (Consent-based): The end user receives a prompt to allow or deny access.

   • Agent (Unattended): The remote session begins instantly without user interaction.

3. Sessions can be scheduled for a specific date/time or started immediately.

4. Notifications (toaster alerts) appear on the user device. Sessions automatically end when the allocated duration expires.

5. During an active session, admins can:

   • Use live chat for communication.

   • Transfer files securely.

   • Access user drives without interrupting their screen activity.

   • Record the session for compliance.

System Flow

The backend system ensures secure communication between the Infraon platform, central server, and user device.

• Agent/Assistant Installation

  • User devices must have either the Mesh Agent (background service) or Mesh Assistant installed.

  • Devices are mapped via serial numbers and tied to organization-specific keys for security.

• Server Communication

  • When a session is triggered, Infraon sends a request to the Mesh Central Server.

  • The server validates the device status (active, idle, sleep, offline).

  • If the device is active, the server pushes a session executable (EXE) or connection request.

• Session Establishment

  • Agent-based sessions: The background service auto-connects to the server, establishing a secure tunnel for unattended access.

  • Assistant-based sessions: The session only starts once the user explicitly approves the request.

• Audit and Security

  • All RDP sessions are logged with timestamp, user, and actions performed.

  • Session recordings are stored for audit and compliance.

  • Role-based permissions ensure that only authorized admins can initiate remote sessions.

  • If required, sessions can be terminated by the end user (close session prompt).

Installation

The RDP installation process enables administrators and technicians to prepare end-user devices for remote access sessions. Installation must be completed on the requester’s device (not the technician’s system) before scheduling or initiating RDP.

Once installed, the RDP Agent or Assistant enables secure remote desktop connectivity, file transfers, chat, and session recording, all based on the configured permissions.

Installation Steps

Step 1: Navigate to the Inventory Agent Page

1. Go to Infraon Configuration > Bot > Inventory Agent Page.

2. The list of available agents will be displayed.

3. In the Actions section, locate the Install RDP icon.

Step 2: Select Installation Type

1. Click on the Install RDP icon.

2. A sidebar titled Select Mesh Agent will appear.

3. Two options will be shown with toggle buttons:

   • Mesh Agent (Background Agent) – for unattended remote access.

   • Mesh Assistant (Quick Assistant) – for consent-based remote access.

• If Mesh Agent is selected → Mesh Assistant is disabled automatically.

• If Mesh Assistant is selected → Mesh Agent is disabled automatically.

Step 3: Install the Agent

1. Enable the desired toggle option (Mesh Agent or Mesh Assistant) and click Submit.

2. On submission:

a. If Mesh Agent is selected → RDP Agent will be installed at

C:\Program Files\Infraon Corp\InfraonAgent

b. If Mesh Assistant is selected → RDP Assistant will be installed at

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

1. The device status will update to RDP Agent Installation Request Sent.

Step 4: Verify Installation Status

1. The installation may take a few minutes to reflect.

2. If required, perform a Rescan (can take 15–30 minutes).

3. If not updated within 24 hours, the status will automatically refresh.

4. Once installed, the status changes to:

• RDP Agent is running (green) → Installation successful.

• Agent is installed, but the service is not running (red) → Installation failed or is inactive.

To troubleshoot:

Go to the Services panel on the device, locate InfraonAgent, and restart the service.

The installation is now complete. Click here to learn how to schedule an RDP session.