v7.3.14 – September 2025
View the latest features, enhancements, and fixes by release.
Version: v7.3.14 Date: 12th September
Overview
This release delivers significant new capabilities across Infraon ITSM and ITAM, along with critical bug fixes and enhancements. Key highlights include advanced reporting, stronger mobile app features, improved patch and asset management, and workflow refinements. Multiple bugs have also been addressed to improve stability, accuracy, and user experience.
Key Updates 
Reports
Device Uptime Report
Added Agent Uptime tracking to the Inventory Agent Installation Report. Users can now monitor device uptime in minutes across various time ranges (7 days or 30 days), ensuring better visibility into system availability. Export options include uptime details for offline analysis and review.
Patch Management
Patch Install Handler
Enables individual or bulk patch installation for missing and discovered patches, reducing manual patching effort.
Sync and Deployment Status Updates
Sync and deployment progress is now visible directly from the Marketplace and Asset pages for easier monitoring.
Calendar-Based Scheduled Syncs
Admins can now schedule patch syncs using a calendar, ensuring timely compliance without manual intervention.
Task Management
Task Report
Introduces a robust reporting tool for ITSM tasks. Users can configure reports with filters (status, assignee, priority), preview, schedule, clone, and export them in multiple formats (CSV, PDF, XLSX). This improves task tracking and team productivity.
Mobile App Enhancements
Manual Data Sync
A "Collect & Sync" button enables users to push updated device data to the backend instantly.
Infinity Agent Security Detection
Expands device security monitoring by collecting biometric data, enrollment details, jailbreak/root status, emulator detection, and integrity checks. Generates a 0–100 security score for clear assessment.
Native MediaStore API Integration
Removed legacy storage permissions to comply with Google Play policies while ensuring smooth image saving.
Device Sensor & Carrier Info Collection
Collects accelerometer, gyroscope, magnetometer, and SIM/carrier details for analytics and monitoring.
Domain Name Hardening
Simplifies login by eliminating the need for manual domain selection. Domains are predefined in system properties, and users choose between Technician or SSP login directly.
Hidden Log Sharing via Volume Keys
Users can reveal a Share Log File option by pressing volume keys, simplifying support diagnostics.
Authentication & Login
Requester Password Update on First Login
Newly created requesters must reset their password at first login. This enforces strong password policies and enhances security.
Asset Management
Mobile Asset Management
A new Mobile Devices section in Assets now tracks Android/iOS devices with the Infraon agent. Devices update automatically after reinstall, and unsupported OS devices are excluded.
Automatic Asset Deallocation
When a requester or technician is deactivated, all associated assets are automatically deallocated, ensuring assets are never tied to inactive users.
Project Management
Task Templates with CSV Import/Export
Create and reuse task templates with support for CSV bulk uploads and downloads. Tasks can be cloned, audited, and reused to standardize projects.
Spaces for Project Management
Allows creation, update, and deletion of project “spaces” with visibility controls. Spaces now support auditing for compliance and tracking.
Role & Team Enhancements
Added ability to create, edit, and delete roles/teams via grid and card views. Built-in validations prevent duplicates and missing mandatory fields.
Marketplace
Monitoring-Enabled Apps Display
The Marketplace now displays only apps with monitoring enabled (e.g., Azure AD, Google Workspace, Slack, Tenable), enhancing relevance and clarity.
Lightweight Document Processing
Replaced heavy torch dependency with lightweight Python libraries, reducing package size and deployment time.
Incident Management
Bulk Update Enhancements
Multi-incident updates for fields like severity, assignment, or status. Handles skipped incidents gracefully, enforces mandatory reasons, and logs all actions in audit trails.
Mail Automator
IMAP Username in Basic Authentication
Adds support for explicit usernames when configuring IMAP/SMTP with Basic Authentication.
Request Management
Reopen Requests
Closed or resolved requests can now be reopened by end users or technicians with mandatory notes, improving flexibility and customer satisfaction.
Enhancements
Improved UI consistency across Service Catalogue, Asset, and Report modules.
Better error handling and validation in Request, Problem, and Change workflows.
Optimized mobile data sync and asset deallocation for smoother operations.
Bug Fixes
We have addressed multiple issues reported across modules, including:
Improvements in patch scan and sync reliability.
More consistent validations in the Change, Problem, and Request modules.
Correct data handling in reports, widgets, and dashboards.
Enhanced login and authentication flow fixes for requesters and LDAP users.
Stability improvements in Contract Management, Asset Management, and Mail Automator.
Multiple UI corrections for better readability and navigation.
These fixes ensure a smoother, more reliable experience across the platform.
Last updated