v7.3.16 – December 2025

View the latest features, enhancements, and fixes by release.

Version: v7.3.16 Date: 11th December

Overview

This release introduces improvements across Ticketing, Marketplace, Feature Configuration, Kafka integrations, Purchase Order workflows, Asset audits, Software Metering, Inventory Agents, Request Management, Reports, Self Service Portal, Project Management, Mobile applications, Dashboards, Knowledge Base, and API Metering.

Updates focus on enhanced usability, improved automation, expanded configurations, richer communication tools, and better visibility across ITSM and ITAM modules.

Key Updates

General

Ticket to Incident Renaming – Enhancement

• Updated terminology to provide consistency across ITSM modules.

• Enhances clarity between request processes and the incident lifecycle.

Marketplace

Marketplace Server Migration

• Migrated Marketplace services to an upgraded hosting environment for improved performance and reliability.

Centralized Marketplace

• Unified Marketplace experience allowing all integrations to be managed from a central interface.

• Provides a consistent configuration model across third-party apps.

Feature Configuration

Feature Configuration Settings Module Implementation

• Central module allowing teams to enable, disable, and fine-tune system features.

• Supports unified configuration across ITSM and ITAM components.

• Improves administrative control and system governance.

Kafka Connections

Notification Trigger to Kafka

• Workflow events can now publish notifications to Kafka topics.

• Supports secure authentication, topic selection, and delivery visibility.

• Enhances integration possibilities with enterprise messaging systems.

Purchase Order

Enhanced “Requested By” Dropdown for PO

• Dropdown now supports both internal users and requester roles.

• Improves flexibility during PO creation.

Custom Field Module for PO and Contract

• Allows adding custom fields to the PO and Contract modules.

• Supports better alignment with organizational workflows.

Quotation Number & Attachment Fields During PO Creation

• Added fields for entering quotation references and uploading quotation files.

• Improves traceability and reduces manual document management.

Downloadable PO Updated with QLM Letterhead & Quotation Reference

• Enhanced PO PDF format using standard QLM layout.

• Displays quotation details clearly for vendor communication.

Asset

Enhancement for IT Asset Audit Record

• Improved audit record structure with better visibility and updated field handling.

• Enhances the accuracy and traceability of audit results.

Software

Software Metering Node Details View

• Detailed view of software usage per node for deeper analysis.

Software License Metering

• Tracks license consumption and usage trends across devices.

Software Metering Feature Feedback Points

• Incorporates improvements based on early customer feedback.

Software Metering Application List Update

• Updated application list for better classification and reporting.

Software License Metering – Node Details View

• Enhanced node-level visibility for license usage and compliance.

Conditional Software Metering

• Metering rules can now be applied conditionally based on custom criteria.

• Improves monitoring accuracy and reduces noise in usage tracking.

Inventory Agent

Windows Inventory Agent – Enable/Disable Inventory Scan

• Admins can now toggle inventory scans for Windows agents.

• Helps control scan frequency and manage device load efficiently.

Request Management

Auto Task Creation for Requests

• Automatically generates tasks when a new request meets configured conditions.

• Reduces manual intervention and accelerates request fulfillment.

Reports

SLA Exclusion on Reports

• Reports now accurately reflect SLA-excluded records.

• Improves transparency and SLA measurement reliability.

Multiple Group-by Options in Ticket Summary Report

• Added new grouping capabilities to allow deeper analysis.

• Enables multi-dimensional reporting.

Add a Missing “Location” Filter in the Report Custom Filter

• Location can now be used as a filter in report builder.

• Enhances segmentation and filtering accuracy.

Self Service Portal

Standard Modules – SyncFusion Integration

• UI controls upgraded using SyncFusion components.

• Enhances performance, accessibility, and user interaction quality.

Project Management

Project Communication

• Introduced a communication thread for project-level discussions.

Task Communication

• Added conversation panel for task-specific comments and updates.

Sub-Task Creation Within Tasks

• Create subtasks directly under a parent task, maintaining a structured hierarchy.

Auto-Closure of Child Tasks When Parent Is Closed

• Closing a parent task now triggers the closure of related child tasks.

Project Milestone Relation

• Tasks and milestones can be linked smoothly with traceable relations.

Task Export & Import (All Fields)

• Supports the export and import of tasks, including every field.

• Helps during migrations and bulk updates.

Project Field Control via Field Configuration

• Field configuration rules now drive visibility and edit permissions.

Mobile

Android – Manage Impacted Assets from Ticket Detail

• Technicians can add, view, or manage impacted assets directly from tickets.

Android – Export Logs (Download, Share, Retention)

• Users can export logs with 7-day retention, auto-deletion, and file-size limits.

iOS – Export Logs (Download, Share, Retention)

• Equivalent log export features added for iOS users.

Dashboard

Multiple Group-by Options in Ticket Summary Widget

• Additional grouping modes for deeper dashboard analysis.

Ticket

Update Ticket Assignment Email to Include Assignee Details

• The assignment email now includes the assignee's name and email ID.

• Improves communication clarity for ticket stakeholders.

Knowledge Base

Attaching KB in Incident – Feedback

• Enhanced KB attachment experience within incident workflows.

• Added options to provide feedback on article relevance.

API Metering

API User & Token Management

• Full control panel to manage API users, token issuance, expiration, and revocation.

• Improves API governance and monitoring.

🐛 Bug Fixes

• Improved system stability across Feature Configuration, Project Management, and Software Metering.

• Fixed inconsistencies in SLA exclusion propagation to reports and dashboards.

• Resolved UI issues in mobile log exports and ticket communication components.

• Enhanced reliability of Kafka and Marketplace integrations.

• Corrected PO document formatting and quotation reference mapping.

• General performance improvements and security updates across modules.