v7.3.15 – October 2025

View the latest features, enhancements, and fixes by release.

Version: v7.3.15 Date: 23rd October

Overview

This release delivers new features and enhancements across Infraon’s ITSM and ITAM modules, focusing on improving usability, flexibility, and performance.

Users can now experience better workflow configuration, visibility control, and automation across key functional areas, including Asset, Project, Ticket, Request, Contract, Knowledge Base, Purchase Order, and Mobile modules.

Key Updates

Asset Management

Asset Audit Record – New Design

The Asset Audit module now offers an improved layout and a better user experience.

• Redesigned interface with an intuitive audit record view.

• Easier tracking of audit outcomes and audit history.

• Clear separation between internal and external audits.

Asset Page Filter Enhancements

Filtering and searching on the Asset page have been made more powerful.

• Added advanced filter options based on location, category, and asset type.

• Improved quick search for faster asset discovery.

• Enhanced filter retention when switching between views.

Knowledge Base

Attaching KB Article in Ticket Response Email

Technicians can now directly attach relevant KB articles while responding to tickets.

• Simplifies the process of sharing KB references in ticket communications.

• Ensures end users receive accurate solution references via email.

• Helps reduce repetitive ticket creation for known issues.

KB Vector Database Synchronization and Isolation

Enhanced data handling and synchronization for the AI-powered Knowledge Base.

• Automatic syncing of vector databases with the latest KB entries.

• Improved data isolation to maintain accuracy for each tenant.

• Strengthened data consistency between AI and KB modules.

Project Management

Project Template: Task Template

New support for task templates inside project templates.

• Allows consistent task creation patterns across projects.

• Saves configuration time for project managers.

• Improves project setup accuracy and standardization.

Project Template: Field Configuration – Edit & Delete

Improved flexibility for managing project field configurations.

• Enables direct editing or deletion of existing field configurations.

• Prevents data clutter by removing unused fields.

• Maintains control over form structures within projects.

Project Template: Workflow and Field Configuration – Add & View

Enhanced setup and monitoring of workflow and field configurations.

• Allows creation and configuration of new workflows from templates.

• Offers a consolidated view of both field and workflow mappings.

• Simplifies configuration management for admins.

Teams, Space, Role – Role-Based Control

Introduced role-based visibility and permissions across project elements.

• Controls user access to specific spaces, teams, and configurations.

• Ensures secure collaboration by restricting unauthorized access.

• Provides admins better control over visibility and actions.

Project Template: Clone & Delete

Improved efficiency in managing project templates.

• Clone existing templates for reuse across different projects.

• Delete outdated templates with confirmation prompts.

• Reduces time spent on repetitive configuration setup.

Project Template: List, Edit & Audit

New capabilities to manage and track template activity.

• View, edit, and update project template details easily.

• Access audit logs to track configuration changes.

• Enhances traceability for governance and quality checks.

Project Template: Define Team & Preview

Added options to configure and review team setup before publishing.

• Assign members and roles from a unified interface.

• Preview team composition before finalizing.

• Prevents misconfiguration and ensures proper role mapping.

Description in Task Template

Improved documentation capability for project tasks.

• Added description fields for each task template.

• Allows specifying task goals and expectations.

• Helps team members understand objectives clearly.

Mobile App Enhancements

Android – Asset Location Details

Enhanced Android app to show detailed asset location information.

• View installed and base locations directly from Asset Details.

• Interact with mapped locations for better tracking.

• Improves field visibility for mobile users.

iOS – Sync Collected Data

Improved data synchronization on iOS devices.

• Sync collected asset and system data directly to the Infraon server.

• Ensures real-time updates and accuracy.

• Reduces manual data refresh requirements.

iOS – Device Sensor & Carrier Information

Enhanced device insight capabilities.

• Automatically collects sensor and carrier details.

• Provides better visibility of device performance metrics.

• Useful for diagnostics and device management.

iOS – Infinity Agent Security Collection

Introduced a new security layer in mobile data collection.

• Ensures secure transmission of collected asset data.

• Adds verification layers for authenticated agent communication.

• Improves compliance with enterprise security standards.

Reports

Problem Management Attributes in Reporting Module

Enhanced the Problem Management reports with additional attributes.

• Added missing parameters for detailed analytics.

• Improved filtering and report generation accuracy.

• Ensures consistent data representation across modules.

Ticket Management

Simplified Ticket Approval via Email Response

Introduced direct approval from ticket notification emails.

• Approvers can approve or reject tickets directly via email response.

• Eliminates the need to log in for basic approval actions.

• Speeds up approval workflows and improves responsiveness.

Request Management

Requester and Owner Allocation from Impacted Asset Page

Improved ownership assignment in Request Management.

• Requester and owner can now be assigned directly from the impacted asset.

• Streamlines the asset-to-request linkage process.

• Ensures better traceability of request ownership.

Bots

Inventory Agent Support for Older PowerShell Versions

Expanded compatibility for Infraon Inventory Agent.

• Supports PowerShell versions below 5 for legacy Windows systems.

• Enables agent deployment in older infrastructure environments.

• Ensures broader device coverage for asset discovery.

Contract Management

Terms and Conditions Module

Introduced a centralized Terms and Conditions management module.

• Allows predefined contract clauses to be created and reused.

• Maintains consistency across contracts and purchase orders.

• Reduces manual drafting and ensures standardization.

Bug Fixes

We have addressed multiple issues reported across modules, including:

• Resolved email notification issues in the ticket and requested approvals.Enhanced validation and accuracy in Asset Management filters and imports.

• Fixed inconsistencies in project template configurations and workflow transitions.

• Resolved email notification issues in the ticket and requested approvals.

• Improved data consistency in Problem Management reporting.

• Fixed mobile app data synchronization and layout display issues.

• Addressed UI responsiveness and accessibility across multiple modules.

• General performance and stability enhancements for smoother platform use.

These fixes improve system reliability, data accuracy, and overall user experience across the Infraon platform.