Trigger Configuration

Triggers are rules or configurations that trigger an alert or an event within Infraon. Infraon allows adding conditions to raise alerts or events when the specified rule is met.

There are two types of trigger configurations within Infraon. They are:

• Alerts - Alerts are based on configured thresholds (refer to Threshold module for details)

• Correlation - Infraon correlates events based on multiple conditions to trigger an action.

To configure a Trigger

There are three steps to adding a trigger:

• Trigger - Define a name and select if it is an alert or correlation.

• Condition - Define filters and conditions.

• Action - Select action between notifying through email/SMS or creating an incident

Triggers can be created for alarms, severity, asset IDs, names, etc. Ensure the trigger status is enabled to trigger the alerts/actions.

Instructions to 'Configure a Trigger'

• Go to Infraon Configuration -> Notifications -> Trigger Configuration

• Click 'Add Trigger.'

There are three tabs on the 'Add Trigger' page.

Trigger | Conditions | Action

Label	Action	Description/Example
Name*	Add a name for the trigger.	For example, Severity trigger, Asset-based, etc.
Trigger Type*	Select trigger type - Alert or correlation.	Alert triggers are based on a threshold, whereas correlations are based on multiple events correlated by Infraon.

Click 'Next.'

Trigger | Conditions| Action

Label	Action	Description/Example
Business Hour Profile*	Select the business hour profile applicable for the trigger.	Triggers can be configured to be generated during business hours (by selecting a business hour profile). The business hour profile must be pre-defined for this.
Filters	Select filters and conditions for the trigger. The' Add Condition' option can add multiple filters or conditions. Use 'And/Or' to suit requirements.	If you select 'Alarm Message', for 'CPU Utilization' and 'Severity' 'In' 'Critical', Infraon triggers the selected action when both these conditions are met.
Criteria

Note: When adding filters under the Conditions tab, if an alarm message is selected, corresponding log management value fields can be incorporated. This allows users to refine the filtering criteria by associating relevant log data with alarm messages, enhancing the precision and effectiveness of log analysis.

Click 'Next'.

Trigger | Condition | Action

Label	Action	Description/Example
Notify*	Notify action can be used to send Email/SMS notifications or create an incident.	Add information as requested.
Email	If selected, an email notification is sent to the configured email address.	Add the recipient's email address (use a comma or semicolon as a separator to add multiple addresses and a subject line.
SMS	If selected, an SMS notification is sent to the selected user.	Add the SMS content (Text), and select the user to be notified.
Create a ticket	On selecting this, Infraon creates a ticket, as configured (filters and conditions)

Macros | Details

Simplify email composition for technicians by automatically inserting relevant details such as asset IP address, hostname, device type, and NCCM-specific events like job failures and configuration changes.

This automation saves time, reduces manual errors, and ensures accurate and comprehensive notifications. Using these macros, technicians can quickly generate clear, detailed emails, improving communication and efficiently managing network configurations and changes.

The following Macros can be availed:

• Asset

  • IP Address

  • Hostname

  • Alias

  • Device Type

  • OS Name

  • Asset ID

  • Branch Name

  • Branch Code

• Basic Info

  • Severity

  • Event Message

  • Timestamp

  • Alarm ID

  • State

  • City

  • District

  • Country

  • Parameter Value

• NCCM

  • Job Failure Reason

  • Startup Changes

  • Running Changes

• Resource

  • Resource Type

  • Resource Name

  • Resource Tag

  • Bandwidth configured

  • Link ID

  • Link Name

  • Link Mode

  • ISP Name

  • Link Bundle Name

  • Link Bundle Capacity

  Click 'Submit' to save the configuration. The respective action icon allows you to edit and delete triggers.