Add Report

Click on Add Report in the top right corner. The 'Add Report' page has three tabs. Refer to the table for more information.

Category | Configuration | Filter

'Report' has various categories. You can click the specific category in which you want to get the report.

Label	Action	Description/Example
Availability Reports	Select the availability report box to send the report.	Availability report helps technicians to analyze situations in which problems have occurred. It can be plotted against time in each interval and viewed as a data table, line chart, area chart, bar chart, etc. Example; Login hours, shift hours, availability percentage, etc.
Node Summary Report	Click the Performance Reports on the left panel and select the Node summary report.	The node summary report provides statistical information about the node at the selected time interval. For example, total words coded to a node, number of sources coded at a node, number of users coded at a node, etc.
Event Report	Click the Event Reports on the left panel and select the Event Report.	The event report provides statistical information about the specific event for the selected time interval.
Event Summary Report	Click the Event Reports on the left panel and select the Event Summary Report.	The event summary report gives comprehensive statistical data for all the events for the selected time interval.
Incident Report	Click the Helpdesk Reports on the left panel and select the Incident Report.	Incident Report provides statistical information about the specific incident for the selected time interval.
Incident Summary Report	Click the Helpdesk Reports on the left panel and select the Incident Summary Report.	Incident Summary Report gives comprehensive statistical data for all the incidents for the selected time interval.
Depreciation Report	Click the Helpdesk Reports on the left panel and select the Depreciation Report	Generate the Depreciation Report for Assets and select the relevant report from the provided list. Submit the report request and select the financial year start date to generate the report according to the specific needs. The generated report provides accurate and up-to-date information about asset depreciation.
Location Report	Click on the organization on the left panel and select the address book. Click on the 'Export' icon.	Manage and track the location of the assets by exporting the address book details from the organization's address book. With the ability to import and export location details, quickly generate comprehensive location reports for the assets.
Detailed Asset Report	Click on the Helpdesk Reports on the left panel and select the Asset Reports. Click on the Detailed Asset Report	Comprehensive asset hardware, software, and activity log all in one report with detailed asset report by selected tags and duration and generate information that contains the asset name, IP address, inventory details and more.
Asset ticket report	Click on the reports on the left panel and select the ITSM reports. Click on the Asset ticket report	Effortlessly access and segregate asset-related and ticket-related data in separate reports. Select specific product categories for enhanced insights, and enjoy functionalities like scheduling, saving, and previewing reports with ease.
Installed vs purchased report advance	Click on the reports on the left panel and select software reports.	Access the 'Software Installed vs Purchase' report in the software report section. Track software names, purchase details, installation status, and compliance metrics.
Software Detail Report	Click on the reports on the left panel and select software reports.	Access detailed reports for respective software in Software Detail Reports. Identify software status as 'Discovered' if found through the agent, or 'Managed' if manually added.
Software by publisher reports	Click on the reports on the left panel and select software reports.	Enable all columns in Software by Publish Reports. Gain detailed insights into respective assets, including application name, vendor, help link, and more. Filter by asset tag and custom criteria for comprehensive software tracking.
ITSM Ticket Summary Report	Click on the reports on the left panel and select the ITSM reports. Click on the Ticket summary report.	Enables key metrics and statistics related to tickets, such as incidents, service requests, changes, or problems, managed by an IT service desk or support team. This report serves as a snapshot of ticket-related data within a specified timeframe, allowing stakeholders to quickly understand the performance, workload, and trends within the IT service desk.
IMACD Summary Report	Click on the reports on the left panel and select the IMACD. Click on the IMACD report.	Provides a consolidated overview of the key metrics and statistics related to installation, movement, addition, changes, and destroy processes handled by the IT service management team. Helps monitor service delivery, identify areas for improvement, make data-driven decisions, and enhance customer satisfaction.
Forecast Prediction Report	Click on the reports on the left panel and select the ITSM. Click on the IMACD report.	This report leverages AI/ ML to forecast resource utilization trends of a single statistic. The predicted data is then segmented into three categories based on utilization levels, allowing for proactive resource allocation and optimization.
Forecast Summary Report		This report leverages AI/ ML to forecast and predict resource utilization for a single statistic and summarizes them based on configured thresholds. This information can be used for proactive maintenance planning and capacity assessments.
Server Capacity Planning Report		This report leverages monitoring data to assess server resource utilization (CPU, memory, disk). It categorizes resources as underutilized, optimally utilized, or overutilized, enabling informed resource allocation decisions.
Device Capacity Planning Report		This report leverages monitoring data to assess device resource utilization (CPU, memory, disk). It categorizes devices as underutilized, optimally utilized, or overutilized, enabling proactive capacity planning.
Link Capacity Planning Report		Analyses interface utilization based on polling data and categorizes them as under, optimal, or over-utilized, aiding proactive capacity planning.
Prediction Trend Report		This report displays a comparative graph of past data and predicted resources for proactive planning.
Ticket Escalation Notification Report	Click on the reports on the left panel and select the ITSM reports. Click on the Ticket Escalation Reports.	Generate comprehensive statistical data on ticket notifications escalated within a chosen timeframe, analyzing trends across various columns such as user, requester, impacted services, and more. Customize the report to highlight specific areas of interest, enabling a detailed examination of trends and patterns within the selected period for more insightful analysis.
Configuration Download Result Report	Click on the reports on the left panel and select the NCCM reports.	Generate a detailed summary of configuration download activities for network devices. This report includes the status of each download (success or failure), device details, and any encountered errors.
Jobs Account Audit Report	Click on the reports on the left panel and select the NCCM reports.	Summarizes audit information related to user actions during download job executions. It captures details such as device IP address, account information, connection protocol, job type, and any failure messages.
Ticket Report	Use this report to track ticket trends, evaluate resolution quality, spot repeatedly reopened tickets, and support operational insights. Includes Latest Resolution Comment column (displaying the most recent resolution note) and a Reopen column, which records each reopening (including timestamp and assignee).	Generate ticket data reports for the selected columns and time interval. The report includes ticket details such as status, priority, and resolution, along with reopening history. A new Ticket Reopen Time/Assign column is available to track reopening events. Each reopening is recorded with the timestamp and assignee name in the format: Reopen Time – Assignee Name (Example: 2025-02-13 10:30 AM – Alex). Multiple reopening events are displayed in chronological order for each ticket.
Ticket Count Summary Report	This report helps track workload, monitor ticket distribution, and analyze performance trends effectively.	Provides a consolidated view of tickets based on group, ticket state, and selected time interval. You can refine the report using filters such as: Group By: Impact Service, Assignee, Creator, Requester, Requester Location, Team, or Location. Count By: State, Status, Urgency, Priority, or Severity. Timescale: Apply time-based filters to analyze ticket distribution across specific periods.
Release Report	Displays all release records within the selected time interval. The report includes both standard fields (release ID, type, status, etc.) and custom workflow fields such as email, phone number, or additional text. All fields appear as separate columns in the extracted report.	Helps managers and auditors review all release details in one place, including custom fields.
Incident Feedback Report	Click on the reports on the left panel and select the ITSM reports.	It provides a consolidated summary of peer review feedback collected through predefined templates for incidents. It enables teams to analyze how incidents were handled within a selected time interval, offering insights into resolution quality, SLA adherence, and areas of improvement. This report can be filtered by time ranges and exported for further analysis or sharing.
Asset Delivery Penalty Report	Click on the reports on the left panel and select the ITSM reports.	This report provides penalty details for delayed asset deliveries within purchase orders, based on the selected columns and time interval. The penalty can be calculated at both the PO level and the individual PO item level, offering flexibility in tracking delivery delays.
SLA Report	Users can filter this report using options like Group By (Service, Customer, Assignee, Team), Count By (Breach Type, Severity, Priority), and Timescale. This report helps measure SLA compliance, quantify financial or performance impacts, and ensure accountability.	Tracks SLA violations and calculates penalties based on predefined contract rules. The report highlights breached SLAs within the selected time interval and provides a penalty summary categorized by ticket, service, team, customer, location, service category, and requester username.
Incident SLA Compliance Report	Click on the reports on the left panel and select the ITSM reports. Click on the Ticket summary report.	This report tracks how incidents perform against defined SLAs by showing which tickets met their SLA, breached it, or are nearing a breach. It helps teams monitor compliance and identify delays.
SLA Compliance Report	Configure and generate a report	Shows incident performance against selected SLA Profiles and Metrics. Filters data based on SLA Profile, Metric, Timescale, and Group By options (Level, Team, Assignee, Catalogue, Impact Service). Includes Incident Closed Count, SLA Violations, Compliance%, and Non-Compliance%. Supports CSV export. Example: View all incidents under a selected SLA Profile (e.g., High Priority SLA) and Metric to check how many met or breached the SLA, grouped by team or level, along with compliance percentages.
User Attendance Detailed Report	Configure and generate a report	Shows attendance logs for all users with clock-in/clock-out details. Users can filter records by username, user tag, or date range (defaults to last 30 days), sort by time or user, and export results in supported formats.
IPAM Audit Summary Report	Select report	Provides a consolidated list of all audit events related to IPAM components, including IP status changes, subnet additions, IP conflicts, MAC-based updates, and system-triggered scan results. Example: “Status updated from In Use to Free by Availability Scan.”
IPAM Asset Detail Report	Select Report	Provides detailed information for each IP asset, including IP address, hostname, subnet, status, MAC details, and associated attributes. Supports custom filters, previewing, and exporting data to Excel, CSV, or PDF, helping users analyze IP usage, identify changes, and maintain accurate IP inventory.
IPAM Interface Summary Report	Select Report	Provides a summarized view of interface activity per IP, showing total, up, and down interface counts. Tracks availability, detects interface issues, and understands subnet-level trends. Supports filtering, column selection, scheduling, exporting, and generating reports based on updated configurations.
IPAM Interface Detailed Report	Select Report	It provides in-depth interface information for each IP asset, including speed, netmask, MTU, and other configuration details. It helps users review interface properties, validate network settings, and analyze asset-level interface behavior using filters, tags, and custom criteria.
Asset Audit Summary Report	Select report	It provides a consolidated view of asset changes over time, including updates to hardware, software, ownership, source, and location. It enables users to track and review asset audit events by selected change types, helping them identify when and how asset details were modified. The report supports filtering and previewing audit data before saving the configuration for ongoing monitoring and compliance review.
Asset Summary	Select report	It provides a consolidated view of assets, with configurable grouping and filtering. When grouped by OS Name, the report displays assets categorized by operating system, allowing users to analyze asset distribution by OS and generate reports for capacity planning, standardization, and audit purposes.

Release and Change reports include related record information during report extraction. While configuring the report, selecting the Relation column displays IDs of all linked records, such as Tickets, Changes, Problems, Releases, and Requests.

• The Relation column lists related record IDs for each Release or Change.

• If no relation is found, the column remains empty.

After selecting the specific Report, click Next to add Configuration.

Note:

• The Location Name / Installed Location filter supports the IN and IS conditions. Selecting IS allows you to choose an empty value to retrieve assets that lack a location assignment.

• A custom field filter for Asset Custom Field (Zone, Circle, Time, etc.) is now available in all summary reports. These fields are part of the custom attributes added in IT Assets and help refine report data directly within the tool for quicker analysis. The export option remains available for full report downloads.

Category | Configuration| Filter

The configuration boxes vary depending on the selected Report. The configuration tab has three to four sections. Refer to the table for more information.

Label	Description
Statistics	You can modify your report by adding satistical details like CPU utilization, Availability, etc.
Columns	You can choose assets from the column. This column is optional; you can proceed to the next tab without filling it.
Show Top	You can select the top 5 or 10 to see only the full 5 or 10 reports.
Resolution	You can select resolution duration as min, hour, day, or month. Note: The resolution option is only available in the Availability Report.

After selecting the appropriate boxes on the Configuration tab, click 'Next' to add details on Filter.

Category | Configuration | Filter

Filter options vary based on the selected Report. You will see three sections in the Filter tab.

You can apply a filter to see only the details you selected.

Label	Description
Duration	Select the particular duration that you want to see on the report. By default, it is selected as the last hour.
Asset Tag	Select any asset tag for your report.
Incident Tags	Select the incident tags that you wanted to see on your report. Note: This option is only available in Incident Report and Incident Summary Report.
Assignee	Select the name of the assignee to whom you want to send the report. Note: This option is only available in the Incident Report and Incident Summary Report.

After applying Filter, click View Report to see your report on the Report dashboard.