Infraon WhatsApp
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Last updated
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The Infraon-WhatsApp application eliminates complexity by offering a unified IT support platform. Users can report their issues via WhatsApp chat, eliminating the need to navigate different systems or make time-consuming phone calls.
You can now:
Create tickets
Create requests
View ticket detail
Real-time updates on status changes
STEP 1: Log in to your Infraon account. On the left panel, click on the Marketplace tab. Select the “Infraon-WhatsApp" integration.
STEP 2: After clicking the tab, click Install.
Step 3: Once the installation is done, click on the WhatsApp-Infraon configuration tab.
Enter the credentials as prompted: Name, Phone Number, Phone Number ID, WhatsApp Business Account ID, and Permanent Access Token. Then, follow the below steps to get the required information.
STEP 3.2: Once logged in, on the top panel, click “Apps,” and then click on the “Create App” tab.
STEP 3.3: Select “Other” and continue by clicking “Next.”
STEP 3.4: Select the “Business” option and click “Next.”
EnterSTEP 3.5: Enter the required credentials (Name and email address) in the dialog box, and click “Create App.”
Once done, the below notification pops up. Click “Continue” to proceed.
STEP 3.6: Once the app is created, click “WhatsApp > Set up.”
Follow the steps carefully:
STEP 3.7: Select “WhatsApp > Quick Start” on the left panel to set up the API. Click on the “Start Using the API “ tab to continue.
Follow the necessary steps to complete the setup.
STEP 3.8: Copy the Phone Number ID and WhatsApp Business Account ID and paste them on STEP 3.
STEP 3.9: Go to “STEP 3.2” and click on the business name in blue colored, created earlier.
Select “System Users” on the left panel STEP 3.10: On the left panel, select “System Users” and click “Add” to continue.
STEP 3.11: Enter the name of your “System user” and Click “Select User Role > Admin.”
Click “Create System User” to continue.
STEP 3.12: Click on the “Generate New Token”
STEP 3.13: Tick the “whatsapp_business_messaging” and “whatsapp_business_management” and click “Generate Token.”
Once done, copy the token number and paste it into STEP 3 (refer to above).
STEP 4: Once you have entered the credentials, continue by clicking on the “Submit”.
STEP 5: Copy the “Webhook URL” and “Verify Token” and go to “STEP 3.8.”
STEP 5.1: Click on the “Configure webhooks”
STEP 5.2: Click “Edit” and paste the “Callback URL” and “Verify token” from STEP 5.
“Click Verify and Save” to proceed.
STEP 5.3: Click on “Webhook fields > Manage.”
STEP 5.4: Select “Messages” toggle and click “Done” to continue.
STEP 5.5: Proceed with “Step 5” by clicking the “Add phone number” tab.
STEP 5.6: Enter your “Business name”, “Business Website” and “Country” and click “Next”.
STEP 5.7: Once done, verify your Phone number by Text message or phone call. Click “Next” to continue.
STEP 5.8: Now click on the “Add Payment Method”.
STEP 5.9: Enter the required details for your payment mode by clicking “Add.”
STEP 6: Once all the steps for the API Setup are completed, go to STEP 5 and click “Complete.”
The Infraon-WhatsApp integration is now complete!!
STEP 3.1: Log onto using a Facebook or Instagram account.
