Infraon ServiceNow

The Infraon–ServiceNow integration automates workflows and seamlessly optimizes resource allocation. This leads to significant cost savings and improved productivity, allowing your IT team to focus on high-priority tasks and deliver faster resolutions.

You can now:

• Create a new ticket

• View the status of the ticket

How to Install

Install the App

STEP 1: Log in to your Infraon account. On the left panel, click on the Marketplace tab. Select the “ServiceNow” integration. 

STEP 2: After clicking the tab, go ahead and install. 

Step 3: Once the installation is done, click on the configuration tab.

STEP 4: Enter the credentials below from your ServiceNow admin account.

The below snip will be visible.

Entering the credentials

STEP 5: Log in to your ServiceNow admin account by clicking here to enter the credentials.

STEP 6: Once logged in to the ServiceNow Admin portal, on the top left corner, click on the “All” tab and search for “System OAuth > Application Registry.”

STEP 7: You can copy credentials from the page.

Your application isn’t registered. If you don’t have a registered application, you can add a new one by clicking “New” at the extreme top right corner.

STEP 8: Now enter the required dialog boxes, as per the conditions below.

Once done, click “Update” on the extreme right bottom corner.

Copy the credentials and enter them on STEP 4.

Step 9: Click the “Sync Now” tab once the configuration is done.

The process is now completed!