CI Rule Configuration

The CI Rule Configuration empowers administrators to automate how Configuration Items (CIs) are discovered, categorized, and managed in your environment. Admins can select and configure specific rules based on different criteria to streamline CI management.

Department Rule

This rule automates department assignments for your Configuration Items (CIs). With this rule enabled, whenever a department is linked to an asset within the system (mapping can be enabled or disabled), a CI relation is automatically created. This eliminates manual assignment, ensuring accurate and up-to-date departmental ownership of CIs throughout your IT infrastructure.

Location Rule

The Location Rule automated location assignment for your Configuration Items (CIs). Similar to the Department rule, admins can enable or disable location mapping on assets. When enabled, this rule automatically creates a CI relation whenever a physical location is linked to an asset. This eliminates manual effort, guarantees CIs are accurately assigned to their corresponding locations within your IT infrastructure, and improves organization and location-based reporting.

Requester Rule

The Requester Rule automates by enabling or disabling requester mapping on assets. Admins can configure this rule to automatically create CI relations whenever a service request or incident is linked to a specific user. This eliminates manual assignment and ensures CIs are associated with the appropriate requester, providing valuable insights into departmental or user-based IT asset usage.

Software Rule

The Software Rule simplifies CI management by automating the creation of CI relations for discovered software. Admins can turn software mapping on or off on assets within the system. With this rule active, a CI relation is automatically created whenever software is identified or manually linked to an asset. This eliminates manual effort and ensures accurate tracking of software assets associated with specific hardware, improving overall visibility into your IT infrastructure.

User Rule

The User Rule automates CI relations based on designated technicians or managing users within your ITSM system. By enabling or disabling "manage by/technician" mapping on assets, you can configure this rule to create CI relations automatically. Whenever a specific user is assigned as the technician or manager for an asset, this rule triggers the creation of a CI relation. This eliminates manual assignment, ensuring CIs are linked to the appropriate technicians, which can be crucial for service accountability and troubleshooting workflows.