Event Management

Any change observed and detected within your organization is an event.

The primary objective of the event management module within ITIL is to detect all changes or activities within the infrastructure, observe for anomalies and raise the alarm, if necessary. Events are Infraon's way of active and passive monitoring of

• CI items like laptops, desktops, etc.,

• Software licensing and performance

• Application performance

• Server performance

Monitoring the status and availability of items is part of active monitoring, while detection and correlation of operational alerts based on the configured thresholds and triggers are part of passive monitoring.

Infraon's Event Management module enables users/organizations to achieve their goals through the below steps:

• There are constant changes in the infrastructure. Ideally, a user's login, upgrade of software/hardware, or regular maintenance are all events. However, these are not events that need to be notified or taken action upon. When there is a change in the server's performance or availability, it needs to be reported immediately. Infraon extracts the necessary data from the happenings of the infrastructure and detects 'events that need attention on occurrence.

• These anomalies or changes are run through the default thresholds and categorized as basic, informational, major, or performance. Thresholds can be sorted as minor, major, or critical. Refer to the Thresholds section for details.

• Anomalies and changes are categorized and reported as events.

• Technicians or NOC users can use these events to perform necessary actions.

Note: If triggers are configured for events, a notification is triggered either at the event's occurrence or after correlating.

Refer to the Events section for more details.