Infraon Automation

Infraon Automation is part of Infraon Configuration and contains configurations that can automate features, processes, and activities within Infraon.

This module of Infraon consists of the following:

Mail Automator: Configure IMAP mail accounts on infraon and refer guides to forward your existing emails to Infraon to convert emails into tickets.

Workflow: Visualize and create a process flow involving specific activities in the selected module.

Business Rule : Defines the business rule for the Infraon system for auto assignment of tickets.

Escalation: Defines the escalations process and automatic assignment mechanism are employed in support ticket resolution.

Customer feedback templates: Customize templates to collect feedback to improve service quality and customer experience.

Let's see each of these in detail.