SSP Configuration

The SSP (Self-Service Portal) Configuration module, exclusive to Infraon Management Admins, empowers admins to customize their end-users self-service portal (SSP) experience.

What you see on the screen

Utilize the toggle buttons for each module to determine which options appear as menu items on the top panel of the SSP portal.

This allows admins to curate end-user functionalities based on your organization's needs.

From this central location, admins can control the visibility (by enabling the toggle buttons) of various modules within the SSP (located at the top panel).

The following section breaks down the details:

Home:

Provide a familiar starting point for end-users.

Dashboard:

Customizable dashboards offer quick access to asset summaries and relevant information in a graphical representation (limited to a maximum of 5 reports).

Report:

Empower users to view pre-defined reports for self-service data analysis (limited to a maximum of 10 reports).

Ticket:

Enable end-users to submit and track their service requests directly through the SSP.

Request:

Allow users to submit and view older requests and requests, such as access requests or catalog items.

Assets:

Provide a view of relevant IT assets associated with the end-user.

Knowledge Base:

Offer a repository of self-help articles and resources for troubleshooting and problem-solving.

Workspace:

Depending on your configuration, admins can manage the visibility of a Workspace module within the SSP.