Department

Departments are created within Infraon to group users logically to suit the organization's requirements. Assigning departments to help align teams to workflows, assigning tickets and tasks, and prioritizing work.

In short, departments are added for efficient work assignment and team management.

Users can be part of multiple departments at the same time.

Add Department

Click on the 'Add Department' button in the top right corner. Provide a department name, select a department head and a prime user, and save.

*Department Head - Can be managers or business owners who are decision-makers or otherwise known as high-level approvers.

*Prime User - can be team leads or a senior member of the team who is in charge of the allocation of work. They are the primary responsibility owners and have basic approval privileges too.

Instructions to 'Add a Department'

• Go to Infraon Configuration -> User Management -> Department

• Click on the 'Add Department' button.

Label	Action	Description/Example
Department Name*	Give a name to your Department's password policy.	Incident Management, Finance, HR, etc.
Department Head	Select a user using the dropdown menu to make them the department's head.	Department Heads can be managers or business owners who are decision-makers. They are otherwise known as high-level approvers.
Prime User	Select user(s) using the dropdown menu to make them the department's head.	Prime User(s) can be team leads or a senior member of the team who is in charge of allocating work. They are the primary responsibility owners and have basic approval privileges too.
Description	Add a brief description of the department.	Handles tickets, Manages payroll and taxation, For new hire onboarding, etc.

Once all the parameters are added, click 'Submit' to save the department.

Repeat the process to add multiple departments.  Departments can be edited or deleted using the respective icons.