Users

Users are members of the organization who have been invited to access Infraon. Administrators add users with pre-defined privileges across all modules of Infraon.

What you see on the screen

The button next to the 'Invite user(s)' button allows users to toggle their page views between List View and Card View.

Details displayed are as follows:

• Username

• Mobile

• Role

• Status

Edit and delete action icons are available for each list item or card (on mouse hover).

User status must be 'Active' to log in to Infraon.

Invite User

Click on the 'Invite user(s)' button at the top right corner. Enter the mail address(es) and select the role using the dropdown menu. Multiple users and roles can be invited in a single instance.

The invite link expires in 36 hours (it can be changed in settings). To re-invite users, new invites must be sent.

If invites with multiple roles have been sent to the same user, the user will be assigned the role associated with the link used to register first.

Instructions to 'Invite a User'

• Go to Infraon Configuration -> User Management -> Users.

• Click on the 'Invite User(s)' button.

Label	Action	Description/Example
Enter Email address(es)*	Add email address(es) of users you wish to invite onto Infraon. Separate multiple addresses using a semicolon (;) or a comma (,)	[email protected]; [email protected]
Select Role	Select a role using the dropdown menu.	Roles must be predefined before inviting people on to Infraon.
Add Invite	Use the 'Add Invite' button to add more rows of invites.	This option can invite multiple users while assigning different roles on Infraon.

Click 'Invite' to mail the invites. Administrators and other privileged users can see the status of pending invites and resend them using the pending notifications icon.

Group by asset data based on End User / Requesters and owner technician

Group Users and Requesters by Asset Data! Easily categorize users and requesters based on mapped asset tags for streamlined management.

Though editing or deleting users is possible, adding users is only done through 'Invite'.

License Control for User and Requester Sync

Infraon enforces user and requester license limits during all sync operations. When the license capacity is reached, new entries are blocked, while existing records continue to update.

Sync Behavior

• New users/requesters cannot be created once the license limit is reached.

• Existing users/requesters are updated normally.

• A message is shown when sync attempts exceed the allowed limit.

• The system prevents partial or inconsistent user creation.

Examples

Scenario	Outcome
Sync adds a new user after the limit is reached	User is blocked; warning shown
Sync updates existing users	Allowed
Multiple new users exceed the limit.	Only users within the limit are created.
Requester import exceeds license.	New requesters blocked; existing updated.