Events

Infraon detects all changes or activities of CIs or configuration items, observes anomalies based on the configured thresholds, and records them as events. If triggers are configured for the same, notifications or incidents are raised accordingly.

How does it work?

Infraon is configured with built-in thresholds for all the monitoring nodes and their components. Infraon monitors the assets constantly. It detects threshold breaches and records them as events. If any thresholds, devices, or metrics are linked in a trigger, Infraon either triggers a notification or converts the event to an Incident.

What you see on the screen

The events page lists all events - Issue, Date, Node, Resource, and Event ID, sorted by time. Events have default filters like:

• Critical, Major, and Minor - based on the threshold

• Acknowledged and Ticketed - based on the action

• Priority - based on the asset property

• Root - based on the correlation

• NCCM – This shows events focused exclusively on the NCCM module, including download jobs and configuration changes. By applying this filter, technicians can focus on network configuration and change management activities, making monitoring and addressing NCCM-related issues easier.

Each event allows the below actions (Quick action tool):

Events can be filtered by dates or downloaded using the respective icons.

Label	Action	Description/ Example
Analyse	Click to view the ‘Impact Services’ event details.  Click on the ‘More Details’ button to be redirected to the event page.	Includes details to help analyse the event. User can view the asset details and the statistics of what the current event is performing.
Acknowledge		Used to acknowledge the event. NOC users or technicians can acknowledge and add a comment to let other users know they are working on it.
Diagnosis		Used to perform active diagnosis.  Diagnosis can be performed using Ping, SNMP Walk, and Trace Route.
Ticket		Used to create an incident for the event.
Clear		Used to clear the event. Cleared events can be viewed using the 'Show History' toggle button.
Activity Log		Used to view the event history.