Shift Configuration

Manage user shifts effortlessly: configure shifts, set business hours, and assign team members seamlessly. Keep track of employee availability and shortages and quickly reassign tickets during scheduled shifts. Elevate the team management experience today!

Basic Shift management (Alpha)

Basic Shift configuration with conflict detection

To efficiently manage various schedules and create and supervise shifts for hourly technicians or agents. In shift configuration, select the team and define business hours, which can also be designated from the Teams module.

Specify the shift name, code, team size, and start and end dates. The corresponding days of the week will be displayed based on the chosen business hours. Adjust shift timings as needed and click 'Submit' once all necessary actions are added.

Auto Assignment Engine update based on shift

Auto Assignment in shift management refers to the automated process of assigning or allocating shifts to team members or technicians based on predefined criteria or rules.