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Ticket Assignment
Last updated
Last updated
This guide explains the ticket assignment process within the Infraon Infinity platform, focusing on the Ticket Visibility section.
Admins can view, manage, and allocate all tickets generated in the portal. In contrast, Engineers only have access to tickets assigned to them. During ticket creation, they can also self-assign tickets if they are linked to their team in the "Impacted Service" column.
The Service Desk Team can view all tickets and manually assign them to a team or a specific technician.
Infraon provides both manual and automatic ticket assignment options:
Manual
Automatic