Handbooks

The Handbooks section will offer a series of comprehensive reference guides featuring step-by-step instructions for technicians, end users, managers, and IT service professionals. These handbooks aim to simplify our product features, making navigating and managing tasks easier. They provide valuable guidance to help you leverage the full capabilities of the Infraon platform.

ITSM Worklfow Structure

This section provides downloadable ITSM workflow diagrams that visually represent key processes. These diagrams help users and professionals quickly understand and navigate the workflows involved in IT service management.

2MB

ITSM Workflow.pdf

pdf

Ticket Management

This guide offers step-by-step instructions for managing tickets within the platform. It covers everything from ticket creation to resolution and is designed to assist users in efficiently handling incidents and service requests.

13MB

Ticket Management User Guide.pdf

pdf