Infraon Ring Central

The Infraon Ring Central marketplace integration creates a seamless connection between the requester and the technicians while resolving tickets. This will be achieved through a cloud-based communication system that combines calling features with collaboration tools, allowing for faster issue resolution and ultimately leading to faster resolution for customers.

How to Install

STEP 1: Installing the integration

STEP 1.1:Log into your Infraon account. On the left panel, click the Marketplace tab and select “Ring Central” integration.

STEP 1.2: After clicking the tab, click on Install.

STEP 1.3: Once the installation is done, click on the Ring Central-Infraon configuration tab.

STEP 1.4: Now, enter the credentials as prompted in the respective call-out boxes.

Follow the below steps to add the credentials.

STEP 2: Register an App

STEP 2.1: Log in to the Ring Central webpage.

STEP 2.2: Upon logging in, head to the developer guides. Navigate to the "Voice" section and find the "Getting Started" page. There, click the "Create RingOut App" button to begin.

STEP 2.3: Begin the app registration process by clicking "Register App."

STEP 2.4: Select the app type and click on ‘Next’ to continue.

STEP 2.5: Now, enter the app name, description, and primary contact information in the ‘Add properties’ section. Click on the (i) button for more details.

STEP 2.6: In the ‘App Card’ section, shape the app's appearance on the App Gallery. Use these fields to configure its presentation. For more help, click on the (i) button to learn how to customize profiles for partners' app galleries.

STEP 2.7: In the ‘Auth’ section, locate and choose the authentication type that aligns with the organization’s security protocols.

Select ‘Yes’ to issue refresh tokens.

STEP 2.8: Add the required security scopes and configure security by specifying access levels in the security section. “Public” grants unrestricted access, while “Private” limits access only to authorized users.

STEP 2.9: Select the app features as per the requirements and click “Create” to register the app.

The app has now been registered.

STEP 3: Obtaining the Access Credentials

STEP 3.1: Navigate to Step XX and click the newly created app to access its details.

STEP 3.2: On the panel, select the credentials tab.

STEP 3.3: Now copy and paste the API server URL, Client ID, and Client Secret into the Infraon portal's configuration page. (STEP XX)

STEP 4: Generating the JWT Token

STEP 4.1: On the same credential page, click on the “Download” option to generate the JWT token.

STEP 4.2: Now open the same downloaded JSON file, access the JWT token, and paste it into the Infraon portal's configuration page.

STEP 4.3: To complete the Ring Central and Infraon integration, click "Verify" after adding the required credentials.

The above process is now completed.