General Settings

The general settings module is a part of Infraon Configuration and is accessible by administrators and other users authorized by administrators.

This module of Infraon consists of three additional modules. They are:

• Audits:  Infraon monitors and records every user's actions. Only the administrator can access these audits.

• Business Hours:  Configure business hours to control SLAs and better efficient work allocation.

• Tag Management:  Tagging is a way of grouping assets, users, etc. Tags can be applied to multiple categories across Infraon.

• Template: Lets administrators create predefined templates to standardize and speed up recurring processes across modules like Ticket, Request, Change, Release, and Risk.

Let's see each of these in detail.