Infraon Slack

The Infraon Slack Marketplace application enhances collaboration and communication, enabling users to collaborate and communicate effortlessly within their teams. Features like ticket management, support task sharing, and prompt issue resolution significantly improve productivity and efficiency.

Overall, the Infraon Slack app empowers teams to collaborate effortlessly, communicate seamlessly, manage tickets efficiently, and leverage the strengths of both Slack and Infraon platforms to optimize productivity and effectiveness in their work processes.

• Infraon's Slack integration allows seamless ticket management within the Slack system.

• Users can directly use the integration without a learning curve and work with the existing product without difficulties.

• Create and update tickets, including ticket notes, within Slack workspace.

How to Install

• Log in to the Infraon portal and navigate to Marketplace > Slack. Click 'Install,' and wait for installation.

• You will now be redirected to Slack. Sign into your Slack account and continue.

• Enter the OTP if prompted. On successful authentication, you will be redirected to Infraon Marketplace.

FAQ

1. How can I create a ticket from Slack to Infraon?

• Ticket emoji helps to create a ticket on a message 

• by adding emoji to the message body

• by replying to emoji as a reaction to a message 

• Slash command to invoke the ticket model

• “ / infraon ticket” [ENTER]

• You can utilize the Shortcut "Create Ticket." 

• at the Global level by running /creating a ticket

• at the Message level by clicking the message [:] action button

2. How can I update a ticket and add a note?

• Access the ticket thread, input the necessary updates and notes, and save the changes.

• View the updated ticket and their respective threads within the Infraon application.