Mail Automator

Infraon automatically converts emails into tickets and sends them to end-users using IMAP configuration. It saves tremendous time to send tickets from the mail manually.

How does it work?

IMAP (Internet Message Access Protocol) is a standard email retrieval (incoming) protocol. It saves email messages on a mail server and allows recipients to see and edit them as if they were locally saved on their device(s).

You can configure your email servers on Infraon using the IMAP Configuration module, which allows us to read emails and turn them into incidents.

What you see on the screen

Administrators or privileged users can configure (add), edit, and delete IMAP configurations. Refer to the 'Email Integrations' section for instructions to forward from your existing email accounts.

Instructions to 'Configure IMAP'

• Go to Infraon Configuration -> Infraon Automation -> Mail Automator

• Click on the 'New Config' button.

On the page, either use the Microsoft OAuth login or manually enter API credentials.

Microsoft OAuth

Click to log in using the Microsoft account.

Enter the Microsoft credentials and grant the appropriate permissions to configure the IMAP configuration easily.

Other

There are two tabs on the IMAP configuration page.

Email Config | Domain

Label	Action	Description/Example
Mail Server*	Add the incoming email server details.	imap.gmail.com
Email*	Add your email address.	[e-mail], [e-mail], etc
Password*	Add your password	Add your email password credentials.
Incoming IMAP	Add server port and select encryption type, either SSL or TLS.	The port value is auto-generated. You may change it if required.
Outgoing SMTP	Add SMTP server, server port, and select encryption type, either SSL or TLS.	The port value is auto-generated. You may change it if required.

Fields marked with * are mandatory.

Note - Click the 'Test' button to see if your IMAP configuration is valid.

Click Next to add details on the Domains tab.

Email Config | Domains

Multiple IMAP configurations can be added for various service catalogues within the organization. Select the impact service to customize.

Label	Action
Impact Service	Select the 'Impact service using the drop-down to map the IMAP configuration to the specific catalogue. Use the 'Allow Duplicates' toggle to enable duplication. Enabling duplication allows multiple configurations to be selected for the same service catalogue.
Blocked Email	Enter the email address that you want to block.
Approve all Domains	Click on the toggle button beside the approve all domains. On toggle, you can see include or exclude domains. Select domains that you want to either exclude or include.

After adding details on domains, click Submit to configure your email address. Your new email address is now configured.

Configurations can be edited or deleted using the respective action icon.