Infraon WhatsApp

The Infraon-WhatsApp application eliminates complexity by offering a unified IT support platform. Users can report their issues via WhatsApp chat, eliminating the need to navigate different systems or make time-consuming phone calls.

You can now:

• Create tickets

• Create requests

• View ticket detail

• Real-time updates on status changes

How To Install

Installing the app

STEP 1: Log in to your Infraon account. On the left panel, click on the Marketplace tab. Select the “Infraon-WhatsApp" integration.

STEP 2: After clicking the tab, click Install.  

Step 3: Once the installation is done, click on the WhatsApp-Infraon configuration tab. 

Enter the credentials as prompted: Name, Phone Number, Phone Number ID, WhatsApp Business Account ID, and Permanent Access Token. Then, follow the below steps to get the required information.

Create an App

STEP 3.1: Log onto Meta Business Suite using a Facebook or Instagram account.

STEP 3.2: Once logged in, on the top panel, click “Apps,” and then click on the “Create App” tab.

STEP 3.3: Select “Other” and continue by clicking “Next.”

STEP 3.4: Select the “Business” option and click “Next.”

EnterSTEP 3.5: Enter the required credentials (Name and email address) in the dialog box, and click “Create App.”

Once done, the below notification pops up. Click “Continue” to proceed.

Enable API permissions

STEP 3.6: Once the app is created, click “WhatsApp > Set up.”

Follow the steps carefully:

STEP 3.7: Select “WhatsApp > Quick Start” on the left panel to set up the API. Click on the “Start Using the API “ tab to continue.

Follow the necessary steps to complete the setup.

STEP 3.8: Copy the Phone Number ID and WhatsApp Business Account ID and paste them on STEP 3.

NOTE: We will not copy the temporary access token because this is only valid for the first 24 hours. We will generate a permanent token number using the following steps.

Generating Permanent Token Number

STEP 3.9: Go to “STEP 3.2” and click on the business name in blue colored, created earlier.

Select “System Users” on the left panel STEP 3.10: On the left panel, select “System Users” and click “Add” to continue.

STEP 3.11:  Enter the name of your “System user” and Click “Select User Role > Admin.”

Click “Create System User” to continue.

STEP 3.12: Click on the “Generate New Token”

STEP 3.13: Tick the “whatsapp_business_messaging” and “whatsapp_business_management” and click “Generate Token.”

C:\Users\shika\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\36345BA3.tmp

Once done, copy the token number and paste it into STEP 3 (refer to above).

STEP 4: Once you have entered the credentials, continue by clicking on the “Submit”.

Configuring the webhooks

STEP 5: Copy the “Webhook URL” and “Verify Token” and go to “STEP 3.8.”

STEP 5.1: Click on the “Configure webhooks”

STEP 5.2: Click “Edit” and paste the “Callback URL” and “Verify token” from STEP 5.

 “Click Verify and Save” to proceed.

STEP 5.3: Click on “Webhook fields > Manage.”

STEP 5.4: Select “Messages” toggle and click “Done” to continue.

Verify your personnel details

STEP 5.5: Proceed with “Step 5” by clicking the “Add phone number” tab.

STEP 5.6: Enter your “Business name”, “Business Website” and “Country” and click “Next”.

STEP 5.7: Once done, verify your Phone number by Text message or phone call. Click “Next” to continue.

Add Payment Method

STEP 5.8: Now click on the “Add Payment Method”.

STEP 5.9: Enter the required details for your payment mode by clicking “Add.”

STEP 6: Once all the steps for the API Setup are completed, go to STEP 5 and click “Complete.”

The Infraon-WhatsApp integration is now complete!!