Infraon Teams

you have registered, you can save the keys belowThe Infraon-Teams application enables the integration of critical IT alerts within your existing MS Teams channels, triggering immediate collaboration and swift resolution. You can now:

• Create tickets

• Create requests

• View ticket detail

• Real-time updates on status changes

• Real-time updates on Comments

How to Install

Create Azure Bot

STEP 1: Go to the Azure portal, and in the right panel, select “CREATE A RESOURCE." In the search box, enter Azure Bot, press Enter, and choose.

STEP 2: After selecting the Azure Bot, the snip below will appear. In the respective dialog boxes, enter the “Bot Handle,” “Subscription,” and “Resource Group” details.

Note: *Ones are mandatory to fill out.

STEP 3: Click Review & Create to continue.

Azure bot is created successfully.

Add the Microsoft Team Channel

STEP 4: Go to Bot Services > Click on the new bot created, navigate to the vertical left panel, and click “Channels >Available Channels.” add Teams.

STEP 5:  Agree to the “Terms of Service” and click “Agree” to continue.

STEP 6: Select the Teams Messaging Option as per your Teams license. Click on “Apply” to enable the channel.

Create a New Client Secret ID (I)

STEP 7: Go to the search bar and search for Microsoft Entra ID. On the left panel, click on the "APP REGISTRATION.

STEP 8: Click on the “OWNED APPLICATIONS” and click on the Infraon to view the credentials.

After clicking, this page can be visible.

STEP 9: On the left panel, click “CERTIFICATES & SECRETS”

Create a new secret -> Click certificate and secrets -> New Client Secret and copy the credentials.

Note: Copy the value and keep it safe as the key gets hidden on refresh

Create a New App Registration

STEP 10: Navigate to Home > Microsoft Entra ID > New Registration. In the search box panel, enter “bot2-test2”. You can select the required option.

STEP 11: Once completing the registration, search for your new app registration ID in the “OWNED APPLICATIONS”

STEP 12: Once you have registered, you can save the keys below in the overview section on the left panel.

Create a New Client Secret ID (II)

STEP 13: Once the previous step is completed, you can go back to “CERTIFICATE & SECRETS”   -> Click on the “NEW CLIENT SECRET”

 STEP 14: Click “ADD” to proceed.

Note: This value will be hidden on page refresh.

Enable App Registration the permission to be a contributor for the bot.

STEP 15: Navigate to Bot Services > Your Bot. On the left panel, click Access Control (IAM).

STEP 16: Click “Role Assignment”

STEP 17: Click Privileged administrator roles, click Contributor role, and Click > NEXT.

STEP 18: Now redirect to Members > Select members to add mail ID. Click Next to continue.

STEP 19: Once you've reviewed everything, click Review + Assign to complete the process.

Follow the above steps to create multiple channels to suit your requirements.

Adding Infraon Integration with Microsoft Teams

STEP 1: Log in to your Infraon account. On the left panel, click on the Marketplace tab. Select Microsoft Teams integration.

STEP 2: Click "INSTALL" to continue.

STEP 3: Enter the credentials in the following dialog boxes.

Note: Click (i) the button to learn more.

STEP 4: Once you have entered the credentials, click "VERIFY" to continue.

Once the installation is done, the below snip will be visible.

STEP 5: Now, download the “MANIFEST” file to add Infraon integration to your Microsoft Teams.

STEP 6: Go to Microsoft Teams. From the left panel, click “APPS.” 

STEP 7: Click “MANAGE YOUR APPS” in the bottom left corner.

STEP 8: Click on “UPLOAD AN APP” 

STEP 9: Click “UPLOAD CUSTOM APP” and upload the downloaded manifest file.

STEP 10: Once you select the required manifest file, click “ADD” to proceed.

The process is now completed.