Add Report

Click on Add Report in the top right corner. The 'Add Report' page has three tabs. Refer to the table for more information.

Category | Configuration | Filter

'Report' has various categories. You can click the specific category in which you want to get the report.

Label	Action	Description/Example
Availability Reports	Select the availability report box to send the report.	Availability report helps technicians to analyze situations in which problems have occurred. It can be plotted against time in each interval and viewed as a data table, line chart, area chart, bar chart, etc. Example; Login hours, shift hours, availability percentage, etc.
Node Summary Report	Click the Performance Reports on the left panel and select the Node summary report.	The node summary report provides statistical information about the node at the selected time interval. For example, total words coded to a node, number of sources coded at a node, number of users coded at a node, etc.
Event Report	Click the Event Reports on the left panel and select the Event Report.	The event report provides statistical information about the specific event for the selected time interval.
Event Summary Report	Click the Event Reports on the left panel and select the Event Summary Report.	The event summary report gives comprehensive statistical data for all the events for the selected time interval.
Incident Report	Click the Helpdesk Reports on the left panel and select the Incident Report.	Incident Report provides statistical information about the specific incident for the selected time interval.
Incident Summary Report	Click the Helpdesk Reports on the left panel and select the Incident Summary Report.	Incident Summary Report gives comprehensive statistical data for all the incidents for the selected time interval.
Depreciation Report	Click the Helpdesk Reports on the left panel and select the Depreciation Report	Generate the Depreciation Report for Assets and select the relevant report from the provided list. Submit the report request and select the financial year start date to generate the report according to the specific needs. The generated report provides accurate and up-to-date information about asset depreciation.
Location Report	Click on the organization on the left panel and select the address book. Click on the 'Export' icon.	Manage and track the location of the assets by exporting the address book details from the organization's address book. With the ability to import and export location details, quickly generate comprehensive location reports for the assets.
Detailed Asset Report	Click on the Helpdesk Reports on the left panel and select the Asset Reports. Click on the Detailed Asset Report	Comprehensive asset hardware, software, and activity log all in one report with detailed asset report by selected tags and duration and generate information that contains the asset name, IP address, inventory details and more.
Asset ticket report	Click on the reports on the left panel and select the ITSM reports. Click on the Asset ticket report	Effortlessly access and segregate asset-related and ticket-related data in separate reports. Select specific product categories for enhanced insights, and enjoy functionalities like scheduling, saving, and previewing reports with ease.
Installed vs purchased report advance	Click on the reports on the left panel and select software reports.	Access the 'Software Installed vs Purchase' report in the software report section. Track software names, purchase details, installation status, and compliance metrics.
Software Detail Report	Click on the reports on the left panel and select software reports.	Access detailed reports for respective software in Software Detail Reports. Identify software status as 'Discovered' if found through the agent, or 'Managed' if manually added.
Software by publisher reports	Click on the reports on the left panel and select software reports.	Enable all columns in Software by Publish Reports. Gain detailed insights into respective assets, including application name, vendor, help link, and more. Filter by asset tag and custom criteria for comprehensive software tracking.
ITSM Ticket Summary Report	Click on the reports on the left panel and select the ITSM reports. Click on the Ticket summary report.	Enables key metrics and statistics related to tickets, such as incidents, service requests, changes, or problems, managed by an IT service desk or support team. This report serves as a snapshot of ticket-related data within a specified timeframe, allowing stakeholders to quickly understand the performance, workload, and trends within the IT service desk.
IMACD Summary Report	Click on the reports on the left panel and select the IMACD. Click on the IMACD report.	Provides a consolidated overview of the key metrics and statistics related to installation, movement, addition, changes, and destroy processes handled by the IT service management team. Helps monitor service delivery, identify areas for improvement, make data-driven decisions, and enhance customer satisfaction.
Forecast Prediction Report	Click on the reports on the left panel and select the ITSM. Click on the IMACD report.	This report leverages AI/ ML to forecast resource utilization trends of a single statistic. The predicted data is then segmented into three categories based on utilization levels, allowing for proactive resource allocation and optimization.
Forecast Summary Report		This report leverages AI/ ML to forecast and predict resource utilization for a single statistic and summarizes them based on configured thresholds. This information can be used for proactive maintenance planning and capacity assessments.
Server Capacity Planning Report		This report leverages monitoring data to assess server resource utilization (CPU, memory, disk). It categorizes resources as underutilized, optimally utilized, or overutilized, enabling informed resource allocation decisions.
Device Capacity Planning Report		This report leverages monitoring data to assess device resource utilization (CPU, memory, disk). It categorizes devices as underutilized, optimally utilized, or overutilized, enabling proactive capacity planning.
Link Capacity Planning Report		Analyses interface utilization based on polling data and categorizes them as under, optimal, or over-utilized, aiding proactive capacity planning.
Prediction Trend Report		This report displays a comparative graph of past data and predicted resources for proactive planning.
Ticket Escalation Notification Report	Click on the reports on the left panel and select the ITSM reports. Click on the Ticket Escalation Reports.	Generate comprehensive statistical data on ticket notifications escalated within a chosen timeframe, analyzing trends across various columns such as user, requester, impacted services, and more. Customize the report to highlight specific areas of interest, enabling a detailed examination of trends and patterns within the selected period for more insightful analysis.
Configuration Download Result Report	Click on the reports on the left panel and select the NCCM reports.	Generate a detailed summary of configuration download activities for network devices. This report includes the status of each download (success or failure), device details, and any encountered errors.
Jobs Account Audit Report	Click on the reports on the left panel and select the NCCM reports.	Summarizes audit information related to user actions during download job executions. It captures details such as device IP address, account information, connection protocol, job type, and any failure messages.

After selecting the specific Report, click Next to add Configuration.

Category | Configuration| Filter

The configuration boxes vary depending on the selected Report. The configuration tab has three to four sections. Refer to the table for more information.

Label	Description
Statistics	You can modify your report by adding satistical details like CPU utilization, Availability, etc.
Columns	You can choose assets from the column. This column is optional; you can proceed to the next tab without filling it.
Show Top	You can select the top 5 or 10 to see only the full 5 or 10 reports.
Resolution	You can select resolution duration as min, hour, day, or month. Note: The resolution option is only available in the Availability Report.

After selecting the appropriate boxes on the Configuration tab, click 'Next' to add details on Filter.

Category | Configuration | Filter

Filter options vary based on the selected Report. You will see three sections in the Filter tab.

You can apply a filter to see only the details you selected.

Label	Description
Duration	Select the particular duration that you want to see on the report. By default, it is selected as the last hour.
Asset Tag	Select any asset tag for your report.
Incident Tags	Select the incident tags that you wanted to see on your report. Note: This option is only available in Incident Report and Incident Summary Report.
Assignee	Select the name of the assignee to whom you want to send the report. Note: This option is only available in the Incident Report and Incident Summary Report.

After applying Filter, click View Report to see your report on the Report dashboard.