View Business Configuration

Once a Business Service is configured and saved, users can click on its name from the list to open the View Business Service screen. This view comprehensively visualizes the service topology and real-time operational insights like Availability, Health, and Event Count.

This page allows users to:

• Monitor the real-time status of each component in the service layout

• Understand the flow of dependencies between components (using directional edges)

• Access detailed metrics for availability and health with historical trends

• Drill down into active events and alarms

View Business Service | Basic Details

Label	Action	Description / Example
Event Count	Click to open event popup	Displays the number of active events associated with the business service. Clicking it opens a pop-up showing the complete event list.
Availability	Click to open the service availability graph	This indicates whether the service is up or down based on node status. If all critical nodes are active, the service is shown as up.
Health	Click to open the service health graph	Shows the overall health percentage of the service. Health is calculated based on polling results and alarm conditions from individual nodes. A service with all green nodes will show 100% health.

When a user clicks on Availability or Health from the View Business Service screen, a detailed pop-up visualizes service-level metrics over time.

The graph is plotted with:

• Y-axis showing the percentage value (0% to 100%)

• X-axis representing time intervals (minute, hour, day, or month)

When hovering over any point in the graph, the system displays a tooltip showing the exact date, time, and the corresponding Current Data (%).

Service Availability (%)

This view shows the percentage of time the business service remained available over the selected time range.

• Availability is determined based on the status of all participating nodes, especially those configured in High Availability (HA) groups.

• If all critical nodes are active, the service is marked as Up, and availability remains 100%.

• This graph helps you understand service uptime patterns and confirm compliance with expected SLAs.

Service Health (%)

This view presents a time-based trend in overall service health.

• Health percentage reflects polling success and alarm conditions from all monitored nodes.

• A value of 100% indicates full operational health with no issues.

• Drops in the graph signal polling failures, threshold violations, or alarm conditions.

• It helps users track performance stability and detect gradual degradations.

Service Health and Availability | Basic Details

Label	Action	Description / Example
Time Duration	Select a view type (Min, Hour, Day, Month)	Defines the granularity of the graph, minute-level real-time tracking, or long-term day/month views.
View	Switch between Table and Line Chart	Let's users toggle between a graphical and tabular data display.
Auto Reload	Start or pause live graph updates.	Enables auto-refresh for real-time monitoring or pause to analyse data manually.
Time Filter	Choose predefined filters like "Last 60 Min", "Current Hour"	Allows users to filter the data range quickly without manual input.
Export	Click to download data (PDF)	Users can export the current chart/table data for sharing, analysis, or reporting.
Hostname	View-only label	Indicates the source of the service node data (e.g., "Service Node").
Name	View-only label	Displays the name of the business service (e.g., "Infraon Application Service").
Description	View-only label	Additional detail or label for the selected service (usually "Service Node").
Average Value	Auto-calculated display	Shows the average health or availability percentage over the selected duration.
Minimum Value	Auto-calculated display	Displays the lowest recorded value during the selected time.
Maximum Value	Auto-calculated display	Displays the highest recorded value during the selected time.
Time	Auto-display (in graph tooltip and table)	Indicates the timestamp at which a specific percentage value was recorded.