# View Business Configuration Once a Business Service is configured and saved, users can click on its name from the list to open the **View Business Service** screen. This view comprehensively visualizes the service topology and real-time operational insights like **Availability**, **Health**, and **Event Count**. This page allows users to: * Monitor the **real-time status** of each component in the service layout * Understand the **flow of dependencies** between components (using directional edges) * Access **detailed metrics** for availability and health with historical trends * Drill down into active events and alarms **View Business Service |** Basic Details | **Label** | **Action** | **Description / Example** | | ---------------- | -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Event Count** | Click to open event popup | Displays the number of active events associated with the business service. Clicking it opens a pop-up showing the complete event list. | | **Availability** | Click to open the service availability graph | This indicates whether the service is up or down based on node status. If all critical nodes are active, the service is shown as up. | | **Health** | Click to open the service health graph | Shows the overall health percentage of the service. Health is calculated based on polling results and alarm conditions from individual nodes. A service with all green nodes will show **100% health**. | When a user clicks on **Availability** or **Health** from the View Business Service screen, a detailed pop-up visualizes service-level metrics over time. The **graph is plotted** with: * **Y-axis** showing the percentage value (0% to 100%) * **X-axis** representing **time intervals** (minute, hour, day, or month) When hovering over any point in the graph, the system displays a tooltip showing the **exact date, time**, and the corresponding **Current Data (%)**. ## Service Availability (%) This view shows the **percentage of time** the business service remained available over the selected time range. * Availability is determined based on the **status of all participating nodes**, especially those configured in **High Availability (HA)** groups. * If all critical nodes are active, the service is marked as **Up**, and availability remains 100%. * This graph helps you understand service uptime patterns and confirm compliance with expected SLAs. ## Service Health (%) This view presents a time-based trend in **overall service health**. * Health percentage reflects polling success and alarm conditions from all monitored nodes. * A value of **100%** indicates full operational health with no issues. * Drops in the graph signal polling failures, threshold violations, or alarm conditions. * It helps users track performance stability and detect gradual degradations. **Service Health and Availability |** Basic Details | **Label** | **Action** | **Description / Example** | | ----------------- | ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------- | | **Time Duration** | Select a view type (Min, Hour, Day, Month) | Defines the granularity of the graph, minute-level real-time tracking, or long-term day/month views. | | **View** | Switch between Table and Line Chart | Let's users toggle between a graphical and tabular data display. | | **Auto Reload** | Start or pause live graph updates. | Enables auto-refresh for real-time monitoring or pause to analyse data manually. | | **Time Filter** | Choose predefined filters like "Last 60 Min", "Current Hour" | Allows users to filter the data range quickly without manual input. | | **Export** | Click to download data (PDF) | Users can export the current chart/table data for sharing, analysis, or reporting. | | **Hostname** | View-only label | Indicates the source of the service node data (e.g., "Service Node"). | | **Name** | View-only label | Displays the name of the business service (e.g., "Infraon Application Service"). | | **Description** | View-only label | Additional detail or label for the selected service (usually "Service Node"). | | **Average Value** | Auto-calculated display | Shows the average health or availability percentage over the selected duration. | | **Minimum Value** | Auto-calculated display | Displays the lowest recorded value during the selected time. | | **Maximum Value** | Auto-calculated display | Displays the highest recorded value during the selected time. | | **Time** | Auto-display (in graph tooltip and table) | Indicates the timestamp at which a specific percentage value was recorded. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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