Add Business Service
To create a new Business Service, follow the instructions below:
From the left-side menu, click on the Business Service module.
Click the Add button at the screen's top-right corner to open the Add/Edit Business Service Configuration page.
On the configuration editor screen, you’ll find visual design tools, including Add Node, Add Edge, Add Text, and Add Line, which allow you to construct and customize the business service layout.
These elements allow you to build, label, and connect the service components as per your business logic.
Enter a Title for your business service at the top of the canvas. This will be the name displayed in the service list and throughout the platform.
Use the design tools to start building your service structure:
Add Node
Each node represents a key component of your service architecture, such as a server, application, database, or port, that you want to monitor. Nodes are the building blocks of your business service layout and reflect how elements are connected and dependent on each other.
When creating a Business Service, you are essentially mapping your service topology. This allows you to visualize how components interact (e.g., upstream/downstream relationships) and track each device or process's real-time status.
Clicking Add Node lets you insert these monitored components onto the editor canvas. Once added, each node can be configured with specific parameters such as the device type, polling mode, IP address, and the nature of the check (e.g., CPU, process, disk, TCP).
Also, the status of each node is individually monitored, which collectively determines the health and availability of the overall business service.
When adding a node to a Business Service, the pop-up window contains three sections:
Node Configuration
This section defines what you want to monitor and how the data will be collected. It includes details such as the IP address of the monitored asset, the type of resource (e.g., disk, port, process), and the statistics you wish to track. This is the core functional setup for the node.
Node Configuration | Basic Details
Label
Action
Description / Example
IP Address*
Select from the drop-down.
Choose the IP address of the device you want to monitor. Only discovered and onboarded IPs will be listed here.
Resource*
Select from the drop-down.
Select the resource type to monitor, such as CPU, Memory, Process, Disk, TCP, etc.
Statistics*
Select from the drop-down.
Choose the specific metric/statistics to track based on the selected resource. For example, available stats may include port status or response time if the resource is TCP.
Label Type*
Select from the drop-down.
Select the label type to be displayed on the node. This is usually an identifier like a Hostname or an IP address.
Show Label
Toggle checkbox.
Enable this to display the label on the node in the editor view.
Label Trim Value
Enter a numeric value (optional).
Specify the number of characters to trim the label if it's too long to display.
HA (High Availability) Configuration
This section allows you to configure logical relationships between multiple nodes in a service group. HA rules define the impact of node availability on the overall service status. For example, a service can be marked “Up” if either Node A or Node B is active (OR condition), or only when both are active (AND condition).
HA Configuration | Basic Details
Label
Action
Description / Example
Is Enabled
Toggle checkbox
Enable this to activate HA grouping for this node.
Nodes
Select from the drop-down
Choose the other node(s) that will be part of the same HA group.
Condition
Select from the drop-down
Define how the node group should behave:
OR – Service is Up if any one node is up
AND – Service is Up only if all selected nodes are up
Style Configuration
This section controls the node's visual appearance on the editor canvas. You can adjust its size and shape or assign an icon or image for quick identification.
Style Configuration | Basic Details
Label
Action
Description / Example
Size*
Click the (–) or (+) icons to decrease/increase the node size, or manually enter a numeric value.
Choose the size of the node on the canvas. Helps distinguish critical nodes.
Shape
Select from the drop-down
Choose the visual shape for the node: Dot, Hexagon, Image, Star, Triangle.
Select Image
Appears if "Image" shape is selected
Pick an image/icon to represent the node visually.
Options include: Access Controller, Access Point, Battery, Router, Server, etc.
These icons help quickly identify the type of component on the canvas.
After making the necessary changes, click Update to apply and save the configuration.
When mouse-hovering over a node, the following details can be viewed:
Host Name
IP Address
Make
Model
Device Type
Region
State
City
Location
Add Edge
It allows you to connect two nodes in the service layout visually. These connection edges find the flow, dependency, or communication between service components.
Edges illustrate upstream/downstream relationships, directional dependencies, or data flow paths between systems, applications, or infrastructure components.
Once you click Add Edge, you can draw a line from one node to another and configure its visual and directional properties.
Edge Configuration | Basic Details
Label
Action
Description / Example
Line Type*
Select from the drop-down.
Defines the style of the connecting line. Available options:
Straight Solid Line: A direct, solid line between two nodes
Smooth Solid Line: A curved, solid line for better visual flow
Straight Dot Line: A dashed (dotted) line in a straight format
Smooth Dot Line: A curved, dashed line (smooth with dots)
Arrow
Select from the drop-down.
Determines the direction of flow between the two nodes. Options include:
No Arrow: Simple connection with no direction
To: One-way arrow pointing from source to target
From: One-way arrow pointing from target to source
From & To: Two-way arrow indicating bidirectional communication
Edge Width
Use the (–) or (+) icons or enter a numeric value manually.
Adjusts the thickness of the connecting line. Useful for emphasizing key connections or layered paths.
Example: 1 for default thickness, 3 for a bolder line.
After making the necessary changes, click Update to apply and save the configuration.
Add Text
It allows you to insert custom annotations or labels anywhere on the canvas within your Business Service layout. Text elements are beneficial for:
Identifying the role of a node (e.g., Dev Server, Linux App Server)
Grouping sections with labels (e.g., Frontend Layer, Database Cluster)
Adding notes or comments for internal clarity (e.g., Temporary Connection, Failover Path)
These text elements are static and do not impact service logic; they are purely for visual documentation.
For example, you might label a node as “Primary Redis Cache – Linux Based” for clarity within a team or during audits.
Text Configuration | Basic Details
Label
Action
Description / Example
Label
Enter text in the input box.
Type the content you want displayed on the canvas.
Example: Dev Server, DR Zone, Linux Node.
Font Size
Click (–) or (+) icons to adjust, or enter a numeric value manually
Sets the size of the text.
Font Family
Select from the drop-down
Choose a typeface for the text.
Example: Arial, Courier, or Sans-serif, depending on visual preference or style guide.
After making the necessary changes, click Update to apply and save the configuration.
Add Line
Draw straight lines between objects for grouping or visual separation. You can drag, position, and connect these elements to map out your service as per its architecture or logical flow.
Its configuration options are identical to those available for an edge.
Once all nodes, edges, and configuration parameters are added, click Save to store the Business Service configuration.
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